Rahim Shabazz
Orlando,FL
Summary
Organized and dependable candidate successful at maintaining multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills . Flexible with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction.
Overview
9
9
years of professional experience
Work History
Technical Services Apprentice
Universal Studios Orlando Resort
01.2022 - Current
- Made technical suggestions regarding modifications to documentation, product performance and failure analysis.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Prepared, checked, and coordinated documentation to support component design and application.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Universal Studios Resort- Attractions Attendant
Universal Studios Resort, Universal Studios
10.2017 - 01.2022
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Paratransit Bus Operator
M.V Transportation
02.2014 - 07.2017
- Followed company policies and procedures and maintained compliance with standards.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Provided information about routes, destinations and timelines to inform passengers.
- Maintained clean and neat shuttle for passenger comfort.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Assisted passengers with luggage and other items, loading and unloading with care.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Assisted elderly and disabled passengers entering and exiting shuttle.
Education
Associate of Applied Science - Engineering Technology
Seminole State College of Florida
Sanford, FL05.2024
Associate of Arts - Liberal Arts
Valencia College
Orlando, FL05.2013
High School Diploma -
First Coast High School
Jacksonville, FL06.2009
Skills
- Reading Comprehension
- Customer Experience
- Customer Satisfaction
- Network Intelligence
- Operational Procedures
- Operational Efficiency
- Team Relationships
- Complex Problem-Solving
- Critical Thinking
- Constructive Feedback
- Capacity Planning
- Post-Incident Reviews
- Strategic Goals
- Workload Balancing
- Data Collections
- Customer Needs Assessments
- Effective Multitasking
- Social Media Platforms
Social Media Influencer
As a Social Media Influencer I use my creative and communication skills to speak on a variety of topics.
Most of the opportunities are used to entertain and educate. Some are related to the serious topics of of the day. I use
my platform to speak my mind but also use my creative outlet to initiate new ideas or assistance to old topics. I have done this for a little over 2 years now and continue to do so that I might have a positive impact on people, but help others with their creativity.
DnD (Dungeon Master)
I started out as a regular player but then I transitioned to Dungeon Master. As DM you are responsible for;
- Creative Writing and Thinking
- Promoting Team Work
- Time Management
- Improve Skills
- Assisting Players w/ Creativity, Improve Skills,critical thinking and problem solving
- Language and communication
Timeline
Technical Services Apprentice
Universal Studios Orlando Resort
01.2022 - Current
Universal Studios Resort- Attractions Attendant
Universal Studios Resort, Universal Studios
10.2017 - 01.2022
Paratransit Bus Operator
M.V Transportation
02.2014 - 07.2017
Associate of Applied Science - Engineering Technology
Seminole State College of Florida
Associate of Arts - Liberal Arts
Valencia College
High School Diploma -
First Coast High School
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