Summary
Overview
Work History
Education
Skills
Military Background
Certification
Accomplishments
Timeline
Generic

Rahkim Clark

Wilmington,DE

Summary

I am a highly talented professional with expertise in leadership, and management. I strive to be the most organized and dependable candidate, successful at managing multiple priorities with a positive attitude. I possess the necessary skills and drive to take on added responsibilities to meet team goals. I have documented strengths in creative problem solving, de-escalating situations, and driving positive change.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Client Care Specialist

City National Bank
04.2024 - Current
  • Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
  • Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
  • Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
  • Explained available products and services, demonstrated features, and used persuasive communication strategies to redirect concerns.
  • Maintained accurate records documenting client interactions, progress updates, completed tasks, or any other pertinent information that may be necessary to effectively manage ongoing relationships with clients.
  • Utilized CRM software effectively for tracking client interactions and managing follow-ups on outstanding issues.

Inbound Annuities Sales Associate

Lincoln Financial Group
04.2023 - 02.2024
  • Maintain knowledge on current and emerging developments/trends for assigned areas of responsibility
  • Perform and deliver on routine assignments/projects for assigned areas of responsibility
  • Phone Sales and Support
  • Field inbound calls from Lincoln Toll Free lines
  • Resolve client concerns
  • Respond to voicemail/email broker requests
  • Fulfill literature requests
  • Customer Relationship Management via Salesforce

Client Services Associate

JPMorgan Chase Bank
06.2022 - 03.2023
  • Provide exceptional client service and flawless execution on client requests, inquiries, and transactions such as money movement, security transfers, and loan transactions including escalated research requests
  • Adhere to and maintain the firm's controls policies and procedures and FINRA regulations as well as protecting client assets against potential fraud activities
  • Effectively collaborate with respective client facing teams and internal business groups to deliver and execute client transactions
  • Proactively review and identify potential business opportunities for clients to engage in additional products and services
  • Proficiency with Microsoft Office Suite (Word, Excel, and PowerPoint) and Microsoft Outlook
  • General comfort level with Internet/Intranet usage and ability to learn proprietary software and databases

Long-Term Substitute Teacher, Math

Ultimate Scholastic Staffing Solutions
08.2019 - 05.2022
  • Teach assigned classes using educational philosophy and policies adopted by the Board of Education
  • Utilize State and District curriculum guidelines in carrying out teaching assignments
  • Use available resources, plan, and implement programs of study that meet students' needs, interests, and abilities
  • Interpret and use data from a variety of educational sources for the improvement of instruction
  • Monitor the physical environment considering the health, safety, and aesthetic needs of students

Amazon Driver

Courtesy Transport LLC
07.2019 - 11.2020
  • Achieve consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions
  • Complete routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
  • Verify daily deliveries against shipping instructions before delivering to customers
  • Inform management of daily activities by updating logs with mileage and delivery information

Brand Ambassador Intern

Carry My Own Weight LLC
01.2018 - 07.2019
  • Plan and oversee projects/ programs
  • Schedule social media postings to advertise products and generate site traffic
  • Assist in creating written, video and image content for marketing channels
  • Shadow meetings and observed marketing director to grow professional experience
  • Increase brand awareness through event marketing, demonstrations, sales, and brand promotion
  • Function as a team player by working with other members to fulfill quarterly goals

Parking Enforcement Officer

Parking Services
02.2017 - 12.2018
  • Ensure that drivers comply with local parking laws
  • Patrol and monitor for violations
  • Handle cash transactions and parking related fees
  • Fill out daily log of citations and warnings issued and submit list to supervisor at end of shift
  • Prevent crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises
  • Facilitate vehicle flow by managing traffic control and parking in assigned areas

Education

B.A. - Finance & Wealth Management

University of Delaware
Newark, DE
05.2021

Skills

  • Critical Thinking
  • Public safety
  • Strategic planning
  • Staff Management
  • 3 Years of Sales and marketing
  • 5 Years in Leadership
  • Event Planning
  • Mathematics
  • Customer service
  • Sales techniques
  • Product knowledge
  • Cash handling

Military Background

  • U.S. Army (2019-2024) Rank: E-4 MOS: Horizontal Construction Engineer
  • Set short-term and long-term objectives for strategic maneuvers to achieve cross-departmental goals.
  • Conducted meetings to communicate operational expectations and goals.
  • Evaluate information and advised teams based on careful analysis of operational information.
  • Operate heavy equipment, construction projects obstacle emplacement, and counter-obstacle operations involving construction equipment.
  • Maintain army standards.

Certification

  • SIE
  • Series 6
  • Series 63
  • DE Life & Health

Accomplishments

  • Treasurer, NAACP Collegiate Chapter at University of Delaware August 2017
  • Programming Chair, The NEW at University of Delaware August 2018
  • Historian, Africana Studies Honor Society August 2018
  • Raised $400+ for children at St Jude's Children's Hospital.

Timeline

Client Care Specialist

City National Bank
04.2024 - Current

Inbound Annuities Sales Associate

Lincoln Financial Group
04.2023 - 02.2024

Client Services Associate

JPMorgan Chase Bank
06.2022 - 03.2023

Long-Term Substitute Teacher, Math

Ultimate Scholastic Staffing Solutions
08.2019 - 05.2022

Amazon Driver

Courtesy Transport LLC
07.2019 - 11.2020

Brand Ambassador Intern

Carry My Own Weight LLC
01.2018 - 07.2019

Parking Enforcement Officer

Parking Services
02.2017 - 12.2018

B.A. - Finance & Wealth Management

University of Delaware

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