Rahma Naveed
Richmond,TX
Summary
Proven specialist with a track record of maintaining a 100% TMS score at Apple with the highest streak of 30, showcasing exceptional customer service and technical proficiency in IOS device repair. Skilled in troubleshooting and empathetic communication, I excel in fostering teamwork and customer satisfaction. My expertise and proactive approach have significantly contributed to workplace success and customer loyalty.
Overview
7
7
years of professional experience
Work History
Specialist
Apple
16535 Southwest Fwy, Sugar Land, TX 77479
11.2023 - Current
- Ability to keep customers satisfied, as my last TMS score was 100 with a streak of 30.
- Support Customers in a timely manner and have the abilities to multi task when needed to do so.
- Provide seamless customer service.
- Staying consistent on service offering and staying knowledgeable on new information and products.
- Having a teamwork mindset; respect everyone at the workplace and work together.
- Personalize products according to the customers needs and satisfactions.
- Setting customer expectations and setting up team members up for success.
- Offering all of Apple such as accessories and protections plans and making sure customers needs are met.
- Identifying customers with business needs and sharing all of apple.
- Open to all feedback and giving feedback.
- Being able to deal with technical issues on customers phone and being able to provide immediate help.
Assistant
MNBA Enterprise
10021 Hwy 6, S Sugar Land Tx 77498
08.2017 - 08.2023
- Technical expertise in repairing IOS devices.
- Ability to be a resource of help for my coworkers.
- Ability to provide additional support or recommendations for customers that will work out for them.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Trained and supervised employees on office policies and procedures.
- Demonstrated flexibility in repairing a diverse range of cell phone brands and models, showcasing adaptability within the role.
- Worked closely with other technicians in sharing knowledge about unique or complex repair scenarios encountered.
Education
Associate of Science - Computer Science
Wharton County Junior College
Sugar Land, TX12-2025
Skills
- Expertise in repairing IOS devices
- Ability to determine and solve technical issues
- Troubleshooting
- Finding multiple solutions
- Having empathy towards others and fully understanding their needs
- Action-Oriented
- Great communication skills
- Responsible
Languages
Urdu
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Timeline
Specialist
Apple
11.2023 - Current
Assistant
MNBA Enterprise
08.2017 - 08.2023
Associate of Science - Computer Science
Wharton County Junior College