Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rahma Naveed

Richmond,TX

Summary

Proven specialist with a track record of maintaining a 100% TMS score at Apple with the highest streak of 30, showcasing exceptional customer service and technical proficiency in IOS device repair. Skilled in troubleshooting and empathetic communication, I excel in fostering teamwork and customer satisfaction. My expertise and proactive approach have significantly contributed to workplace success and customer loyalty.

Overview

7
7
years of professional experience

Work History

Specialist

Apple
11.2023 - Current
  • Ability to keep customers satisfied, as my last TMS score was 100 with a streak of 30.
  • Support Customers in a timely manner and have the abilities to multi task when needed to do so.
  • Provide seamless customer service.
  • Staying consistent on service offering and staying knowledgeable on new information and products.
  • Having a teamwork mindset; respect everyone at the workplace and work together.
  • Personalize products according to the customers needs and satisfactions.
  • Setting customer expectations and setting up team members up for success.
  • Offering all of Apple such as accessories and protections plans and making sure customers needs are met.
  • Identifying customers with business needs and sharing all of apple.
  • Open to all feedback and giving feedback.
  • Being able to deal with technical issues on customers phone and being able to provide immediate help.



Assistant

MNBA Enterprise
08.2017 - 08.2023
  • Technical expertise in repairing IOS devices.
  • Ability to be a resource of help for my coworkers.
  • Ability to provide additional support or recommendations for customers that will work out for them.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Trained and supervised employees on office policies and procedures.
  • Demonstrated flexibility in repairing a diverse range of cell phone brands and models, showcasing adaptability within the role.
  • Worked closely with other technicians in sharing knowledge about unique or complex repair scenarios encountered.

Education

Associate of Science - Computer Science

Wharton County Junior College
Sugar Land, TX
12-2025

Skills

  • Expertise in repairing IOS devices
  • Ability to determine and solve technical issues
  • Troubleshooting
  • Finding multiple solutions
  • Having empathy towards others and fully understanding their needs
  • Action-Oriented
  • Great communication skills
  • Responsible

Languages

Urdu
Native or Bilingual
English
Full Professional
Hindi
Full Professional

Timeline

Specialist

Apple
11.2023 - Current

Assistant

MNBA Enterprise
08.2017 - 08.2023

Associate of Science - Computer Science

Wharton County Junior College

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Rahma Naveed