Rahma Said
Syracuse,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Amazon
Syracuse, New York
08.2025 - Current
- Operated warehouse equipment to move and organize inventory efficiently.
- Followed safety protocols to maintain a secure working environment.
- Collaborated with team members to fulfill customer orders accurately.
Delivery Driver
Uber
Rochester, US
01.2020 - Current
- Delivered packages to customer doorsteps and business offices
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
Para Educator
Monroe One BOCES
East Rochester, US
10.2023 - 05.2024
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Instacart Shopper
Instacart
Penfield, US
10.2021 - 04.2023
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Crew Member
McDonald's, Town of Perinton
, US
06.2019 - 04.2020
- Worked front counter, drive-thru and other areas
- Took orders, prepared meals, and collected payments
- Cleaned and maintained all areas of restaurant to promote clean image
- Worked well with teammates and accepted coaching from management team.
Teacher Assistant
Bates-Rich Beginnings Childcare
Fairport, US
11.2014 - 07.2016
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning
- Mentored and tutored individual students needing additional help.
Education
College Credit - Early Childhood Education
Nazareth College
Rochester, NY04.2014
High School Diploma -
Fairport High School
Fairport, NY01.2013
Skills
- Prioritization and Time Management
- Package Management
- Safety compliance
- Customer service
- Valid Driver's license
- Positive attitude
- Data entry
- Communication skills
- Computer skills
- Calm and patient demeanor
- Attention to detail
- Strong Organizational Skills
Certification
Driver's License
Additional Information
Self-motivated, Organized and detailed, Fluent in English, Ability to provide any type of support, Reliable, Takes direction well, Food preparation experience, Honest, Trustworthy, Able to keep a clean and sanitary work station, Excellent multi-tasking, Friendly
Languages
- English, Native or Bilingual
- Swahili, Limited Working
Personal Information
Authorized To Work: Authorized to work in the US for any employer
Languages
English
Native/ Bilingual
Swahili
Limited
Timeline
Warehouse Worker
Amazon
08.2025 - Current
Para Educator
Monroe One BOCES
10.2023 - 05.2024
Instacart Shopper
Instacart
10.2021 - 04.2023
Delivery Driver
Uber
01.2020 - Current
Crew Member
McDonald's, Town of Perinton
06.2019 - 04.2020
Teacher Assistant
Bates-Rich Beginnings Childcare
11.2014 - 07.2016
College Credit - Early Childhood Education
Nazareth College
High School Diploma -
Fairport High School