RAHMAN SHOPEYIN
Oklahoma City,United States
Overview
5
5
years of professional experience
Work History
Customer Service
Walmart
Oklahoma City
09.2020 - 08.2024
- Developed and maintained positive customer relationships, ensuring high levels of satisfaction and encouraging repeat business
- Utilize technology platforms to ensure efficient management and organization of personal shopping orders, resulting in timely delivery to customers
- Ensure accurate product selection and quality control for online orders to meet customer expectations
- Provide personalized recommendations to customers based on their individual preferences and needs, ensuring a tailored shopping experience
- Handle customer complaints and resolve issues to ensure customer satisfaction and loyalty
- Assist customers in navigating the Walmart website and mobile app to find products and place online orders
- Provide exceptional customer service to resolve customer issues and concerns in a timely and satisfactory manner, demonstrating a strong commitment to customer satisfaction.
E-Commerce Agent
Costco Call Center
Oklahoma City, OK
02.2021 - 07.2023
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Maintained accurate records of client interactions and transactions.
- Maintained detailed records of all real estate transactions for future reference.
- Participated in ongoing training programs related to job duties or responsibilities.
- Actively participated in developing strategies for improving customer relations.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
Cashier
Krispy Kreme
Oklahoma City
04.2019 - 09.2020
- Ensure accurate and efficient cash handling, including counting and verifying cash and credit card transactions
- Promote Krispy Kreme's new product offerings to customers
- Provide exceptional customer service by greeting and assisting customers with their orders in a friendly and efficient manner
- Maintain a clean and organized workspace, including regularly wiping down counters and equipment, sweeping and mopping floors, and restocking supplies as needed.
Education
Supply Chain Management & Logistics -
Bellevue University
08.2024
Skills
- Customer service
- Website navigation
- Problem solving
- Complaint resolution
- Online order management
- Cash handling
- Time management
Timeline
E-Commerce Agent
Costco Call Center
02.2021 - 07.2023
Customer Service
Walmart
09.2020 - 08.2024
Cashier
Krispy Kreme
04.2019 - 09.2020
Supply Chain Management & Logistics -
Bellevue University