Rahmatullah Stanikzai
Philadelphia
Summary
Dynamic customer service professional with extensive experience at W Philadelphia, excelling in client relations and conflict resolution. Skilled in data entry and Microsoft Office, I enhance team performance through innovative problem-solving and effective communication, ensuring exceptional client satisfaction and streamlined processes.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
W Philadelphia
Philadelphia
01.2022 - 10.2024
- Delivered exceptional customer service, resolving client issues with empathy and professionalism.
- Addressed customer inquiries, facilitating quick resolutions that enhanced client satisfaction.
- Handled complaints, maintaining positive company image while resolving issues.
- Managed customer accounts, ensuring accuracy of CRM updates to support client needs.
- Collaborated with team members to streamline customer service processes, improving response times.
- Coordinated events, enhancing client engagement and satisfaction.
- Executed daily operational tasks to support overall team efficiency. with efficiency and accuracy.
- Contributed innovative solutions that improved team performance.
Housing Coordinator
International Service Center
01.2021 - 01.2022
- Coordinated housing placements for refugees and immigrants in need of assistance.
- Assisted clients in completing housing applications and required documentation, facilitating successful housing placements.
- Coordinated with social services to address housing-related issues, enabling clients to access essential support.
- Established partnerships with local landlords, increasing housing options for clients.
- Facilitated workshops on tenant rights and responsibilities, empowering new residents with essential knowledge.
- Communicated with community organizations to enhance resource availability for clients.
- Maintained accurate records of client interactions and housing placements.
- Provided guidance on budgeting techniques to help tenants manage finances effectively.
Data Services Support
Rahim Gardizi Company Ltd
01.2020 - 01.2021
- Executed accurate data entry and updated databases, maintaining information integrity for reliable access.
- Compiled detailed reports in Word and Excel, facilitating informed management decision-making.
- Resolved customer issues with knowledgeable and friendly service, promoting satisfaction.
- Identified customer needs promptly to deliver effective solutions.
- Assisted customers with inquiries through face-to-face interactions and phone calls.
- Collaborated with diverse coworkers to achieve service-related goals.
- Delivered clerical support while managing multiple daily tasks to maintain workflow.
- Organized filing systems to improve accessibility and streamline information retrieval.
Data Entry Clerk
Roshan Telecommunications
01.2018 - 01.2020
- Maintained accurate customer data in company database, facilitating reliable information access for team and management.
- Processed customer orders and updated data in a timely manner.
- Verified data accuracy by cross-referencing multiple sources for consistency.
- Performed data entry from various sources into computer systems, updating records regularly.
- Assisted team members with data entry tasks and resolved queries, supporting uninterrupted workflow.
- Implemented best practices for data management, enhancing organization and accessibility.
- Operated office equipment to enhance data processing efficiency.
- Collaborated with departments to streamline information flow, improving clarity in reporting processes.
Education
Interpreter Training -
Global Arena Philadelphia
Philadelphia, PA04-2022
Bachelor of Science - Business Administration
Hewed University
Kabul AFG12-2019
Some College (No Degree) -
Community College of Philadelphia
Philadelphia, PA04-2026
Skills
References
Available upon request
Languages
- English
- Urdu
- Pashto
- Dari
Timeline
Customer Service Representative
W Philadelphia
01.2022 - 10.2024
Housing Coordinator
International Service Center
01.2021 - 01.2022
Data Services Support
Rahim Gardizi Company Ltd
01.2020 - 01.2021
Data Entry Clerk
Roshan Telecommunications
01.2018 - 01.2020
Interpreter Training -
Global Arena Philadelphia
Bachelor of Science - Business Administration
Hewed University
Some College (No Degree) -
Community College of Philadelphia