RAHSHAANA LOWERY
Passaic,NJ
Summary
Customer Service Specialist with over 20+ years of experience working in high-volume, fast-paced environments. Objective: To obtain and secure a position in the administrative/medical field where my knowledge of office procedures and valuable work ethics can be used to improve office efficiency.
Overview
24
24
years of professional experience
Work History
Sales Associate
Bath & Body Works
Wayne, NJ
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
New Accounts Specialist
Wurth USA
Ramsey, NJ
12.2018 - 06.2020
- Responsible for opening new accounts for customers
- Entered demographic info and provided a line of credit to businesses
- Responded to incoming E-Commerce chats/emails
- Reactivated closed accounts of prior business owners
- Worked closely with Sales Reps and resolved any issue relating to customer's accounts
- Created and submitted a spreadsheet daily of new accounts
- Performed various administrative tasks
Business Service Representative
Barnes & Noble
Lyndhurst, NJ
07.2014 - 09.2018
- Responsible for assisting retail stores by providing product and service information
- Handled, researched and resolved all phone and email inquires/requests from stores promptly, accurately and efficiently
- Handled outbound calls to multiple vendors for product/order inquiries
- Received inbound calls related to price, availability, order status, order issues and returns
- Responsible for creating /processing purchase orders for bulk orders
- Worked with retail management team to resolve escalated orders for the stores and their customers
Administrative Assistant
Nabeta Tax
Passaic, NJ
01.2012 - 04.2014
- Entered personal demographic information for clients
- Answered phones, scheduled appointments, copied/faxes documents
- Act as a liaison between clients and the IRS
- Distributed tax refunds to clients
- Processed simple tax returns
Patient Registrar
Passaic General Hospital
Passaic, NJ
09.2001 - 03.2005
- Greeted and receive patients professionally
- Responsible for registration of patients, updated patient accounts with insurance, demographic, scheduling and billing data
- Actively participated in creating and implementing improvements to achieve clinical satisfaction and efficiency outcomes
- Maintained knowledge of and complied with all relevant law, regulations, policies, procedures
- Worked shifts as directed, demonstrating flexibility with coverage and support to the operations of a 24/7 department
Education
Nursing
Passaic County Community College
Paterson, NJDiploma - Medical Office Technology
Plaza School of Technology
Paramus, NJ02.1999
High School - undefined
Passaic High School
Passaic, NJ06.1997
Skills
- Microsoft Office, Word, Excel, SAP, Oracle, IOS, Outlook and Windows
- Type 50 wpm
- Knowledge of Medical Terminology
- Work well with others or independently
- I and a reliable, responsible individual who handles and protect information in a private and confidential manner
Timeline
Sales Associate
Bath & Body Works
09.2023 - Current
New Accounts Specialist
Wurth USA
12.2018 - 06.2020
Business Service Representative
Barnes & Noble
07.2014 - 09.2018
Administrative Assistant
Nabeta Tax
01.2012 - 04.2014
Patient Registrar
Passaic General Hospital
09.2001 - 03.2005
Nursing
Passaic County Community College
Diploma - Medical Office Technology
Plaza School of Technology
High School - undefined
Passaic High School