Summary
Work History
Education
Skills
Timeline
Generic

Rahtajha James

Bolingbrook,IL

Summary

Dynamic customer service professional with a proven track record at Comcast, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in high-pressure environments, ensuring satisfaction and repeat business. My leadership experience at Rent-A-Center further honed my ability to motivate teams and deliver exceptional service.

Work History

Customer Service Representative

Comcast
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Manager

Rent-A-Center
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Shalom High School
Milwaukee Win
06.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Comcast

Manager

Rent-A-Center

Shalom High School

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Rahtajha James