Rahul Bajaj
Houston,TX
Summary
Operations Manager with extensive experience at Sanderson London, focused on improving guest satisfaction and operational efficiency. Demonstrated expertise in budget management and staff development, achieving cost reductions while enhancing service quality. Launched innovative solutions that elevated guest experiences and earned industry recognition.
Overview
9
9
years of professional experience
Work History
Operations Manager
Sanderson London
London, United Kingdom
04.2024 - 05.2025
- Oversaw daily hotel operations and led a team of over 50 people across the front office, housekeeping, F&B, and maintenance, ensuring high-end guest service.
- Increased guest satisfaction by 18% and boosted online reviews by 25% through service upgrades and the launch of a digital concierge system.
- Reduced operational costs by 12% and hotel waste by 25% by optimizing staffing, renegotiating vendor contracts, and implementing sustainability initiatives.
- Managed VIP and celebrity stays with discretion, contributing to the hotel's Forbes 4-Star rating and Condé Nast Readers’ Choice award.
Front Office Manager
Sanderson London
London, United Kingdom
05.2022 - 04.2024
- Managed daily front office operations and led a team of 15+, delivering seamless, 5-star guest experiences.
- Improved check-in efficiency by 30% and reduced wait times by 50% through process improvements and the launch of contactless systems.
- Increased upsell revenue by 20% and guest satisfaction scores by 15% through staff training and personalized service.
- Personally handled VIP and celebrity stays, contributing to repeat business and positive media coverage.
- Played a key role in maintaining the hotel’s Forbes 4-Star rating and earning TripAdvisor Travelers’ Choice recognition.
Director Contracting & Product Development
Tourland Singapore
Singapore
05.2020 - 05.2022
- Directed all operations and product development, leading a cross-functional team to deliver innovative travel solutions and seamless client experiences.
- Launched 30+ experiential travel products, driving a 40% revenue increase, and tripling high-value VIP bookings.
- Expanded market presence to five new international regions, growing the client base by 50%, and positioning the company as a regional leader.
- Reduced operational costs by 18% through strategic vendor partnerships and process automation.
- Pioneered digital transformation initiatives, including contactless itineraries and a centralized operations dashboard, improving planning efficiency by 35%.
- Recognized by senior leadership for exceptional business turnaround during the COVID-19 pandemic, sustaining profitability, and accelerating post-pandemic recovery.
Product Business Development
Flamingo Transworld Pvt Ltd
Ahmedabad, Gujarat India
04.2016 - 05.2020
- Developed and launched seven innovative travel packages, driving a 30% revenue increase, and expanding the client base by 40% through strategic partnerships in Southeast Asia.
- Negotiated contracts with hotels, airlines, and vendors that improved profit margins by 12%, while enhancing service quality and customer satisfaction.
- Implemented a CRM system that boosted client engagement and repeat business by 25%, consistently exceeding quarterly sales targets by 20%.
Education
MBA - International Business Management
Northumbria University of London
London10-2022
Bachelor of Commerce - Accounting And Finance
JG College of Commerce
Ahmedabad India06-2015
Skills
- Operational and budget management
- Staff training and development
- Vendor negotiation and relations
- Process optimization
- Customer service excellence
- Project coordination
Timeline
Operations Manager
Sanderson London
04.2024 - 05.2025
Front Office Manager
Sanderson London
05.2022 - 04.2024
Director Contracting & Product Development
Tourland Singapore
05.2020 - 05.2022
Product Business Development
Flamingo Transworld Pvt Ltd
04.2016 - 05.2020
MBA - International Business Management
Northumbria University of London
Bachelor of Commerce - Accounting And Finance
JG College of Commerce
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