
Results-driven professional with a proven track record in building and nurturing strategic partnerships, exemplifying a collaborative relationship mindset as a 'Customer Champion.' Expertise encompasses strategic C-level partnerships and hands-on technical execution, ensuring alignment between ambitious business goals and technical feasibility. My deep commitment to delivering measurable business value is supported by extensive experience across the full IT landscape, including foundational ERP systems, infrastructure services, modern Full Stack digital architectures, and AI-infused solutions. This holistic perspective facilitates effective navigation of complex customer environments, driving impactful results and fostering long-term success.
Rahul orchestrated a multi-million dollar Hi-tech portfolio, maintaining full P&L accountability to drive sustainable profitability and align delivery with overarching corporate financial objectives, while providing a comprehensive suite of digital transformation and infrastructure modernization solutions across various technology stacks. As customer champion, he synthesized technical roadmaps with product and delivery teams to ensure that bespoke engineering solutions were both innovative and aligned with the client’s operational reality. He was responsible to drive proactive solutions and demonstrations of full-stack digital and engineering solutions to senior stakeholders(CIO-1), effectively enhancing mindshare and communicating value propositions with a clear Return on Investment (ROI). With deep understanding of technical delivery risks and awareness of Wipro's well rounded execution capabilities, he was able to impart a huge turnaround in CSAT scores on customer engagement and efficiency gains for the client. Led complex commercial negotiations, crafting sophisticated pricing models and service contracts that balanced high-value client outcomes with firm profitability. Adept in establishing and nurturing a global team of several hundred employees across geographies in North America and Asia. Actively ran mentoring programs in the account to guide associates and contributed to the best practices for customer value chain and business efficiency.
Rahul was awarded as Rainmaker during this period to perform practice solution role for Data & Analytics team along with his regular delivery responsibilities. He was responsible to lead data solutions across towers leveraging analytics toolset of SAP HANA, Teradata including EPM areas for SAP BPC, Hyperion etc. With relevant experience of SAP ERP and working with various modules for analytics (SAP BW/HANA), he was engaged in cross-functional business projects for proposal and RFP responses in Finance and Supply Chain areas. Acted as the primary translator between client business objectives and technical roadmaps. Demonstrated a unique ability to prioritize high-value features that aligned with the client’s core growth and metric's for leadership. As part of the strategic initiative established a new Anaplan (EPM tool) practice in the company, being a core team member. Spearheaded joint GTM with Anaplan across industry segments; planned road shows, hosted joint conferences and customer round table events as part of the growing alliances with this new product team.