Rahwa Zelalem
Alexandria,VA
Summary
I have 15 years of hospitality and customer service experience proven to excel in high-pressure environments, I leveraged my exceptional customer service and sales expertise at Ethiopian Airlines to enhance passenger satisfaction and loyalty. Skilled in cash handling and guest engagement, I consistently achieved high performance ratings, demonstrating a strong work ethic and a commitment to hospitality excellence.
Overview
15
15
years of professional experience
Work History
Server/bartender
The Continent Dc
04.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/bartender
Tg Cigars
05.2021 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Flight Attendant
Ethiopian Airlines
12.2009 - 12.2020
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Answered passenger questions and provided solutions to issues arising during flights.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Education
Admas College
Ethiopia Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Professional Appearance
- Menu Memorization
- Sales expertise
- Sales Techniques
Timeline
Server/bartender
The Continent Dc
04.2024 - 08.2024
Server/bartender
Tg Cigars
05.2021 - 04.2024
Flight Attendant
Ethiopian Airlines
12.2009 - 12.2020
Admas College
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