Rai Flach
Coral Gables,FL
Summary
Dynamic professional with extensive experience in the food industry, training, and in first response, excelling in high-pressure environments. Proven ability in conflict resolution and customer engagement, ensuring memorable experiences. Skilled in emergency response and safety oversight, with a strong focus on teamwork and collaboration. Fast learner adept at adapting to diverse roles, enhancing operational efficiency and service quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
05.2021 - 08.2025
- Frequently served as Bar Lead at an extremely high-volume, off-highway location with sustained peak rushes.
- Regularly operated as Closing Shift Solo Bar, independently preparing all beverages for drive-through, cafe, and mobile orders simultaneously while maintaining speed, accuracy, and quality standards.
- Trained 6 new team members with positive reinforcement and respectful, encouraging coaching.
- Comfortable assuming 2+ roles concurrently (barista, food warming, drive-through orders and register) during short-staffed shifts to ensure uninterrupted operations.
- Demonstrated exceptional stress management and composure during high-pressure rush periods with long queues and elevated customer demand.
- Applied effective conflict resolution and de-escalation skills to address dissatisfied customers and mediate tension among overwhelmed team members.
- Maintained strict adherence to food safety, cleanliness, and closing procedures.
- Used POS system to accurately enter orders and process payments.
- Prioritized customer connections regardless of customer volume to ensure each of the several thousand customers served had a positive, memorable experience.
- Made and served brand-specific and individual customized café beverages with focus on speed, quality and consistency.
Swim Instructor
Nancy Flach, Deborah Mordant
04.2019 - 04.2024
- Individually taught over 60 children and adults of various skill levels to swim, utilizing various physical tools and activities to create an uplifting environment.
- Highly experienced in training those with physical and intellectual disabilities such as autism spectrum disorder, mitochondrial disease, and spinal cord injuries among others.
- Took notes strengths and weaknesses of each child in class to track progress.
- Collaborated with approximately 3 swim team coaches to develop successful training plans utilizing Microsoft Word.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Developed, implemented, and adjusted lesson plans based on individual student needs.
- Utilized PowerPoint to create interactive lessons meant to aid in refining technique to avoid injury.
Student Worker
University of Miami - Camner Center for Academic Resources
08.2023 - 12.2023
- Front Desk Assistant, supporting daily operations for a high-volume university tutoring program.
- Created an environment in which potential tutees felt confident in asking for assistance, regardless of subject or level of mastery in it.
- Managed student check-ins for hundreds of scheduled tutoring sessions, ensuring accurate attendance tracking and timely communication with tutors to maintain efficient session flow.
- Assisted several students in creating, modifying, and rescheduling appointments to accommodate academic needs and changing schedules.
- Demonstrated strong organizational skills and attention to detail while handling multiple appointments simultaneously.
- Provided professional, approachable front-facing support to a diverse student population at the University of Miami.
- Exercised leadership capabilities by successfully motivating and inspiring others to seek help, or apply to help others.
Lifeguard
Independent Contrator
04.2019 - 04.2023
- Attentively monitored swimmers and surrounding conditions identifying distress and alerting visitors to potential dangerous conditions.
- Learned and maintained proficiency in first responder skills such as First Aid, CPR, AED and Oxygen Administration to offer individuals in distress optimal support.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Frequently utilized Excel to create schedules, organize contacts, and client information.
- Provided assistance to patrons of various physical and intellectual capabilities, ensuring all guests had a safe, enjoyable experience.
- Earned Water Safety Instructor certification and managed beachfront safety.
- Gave private lessons to over 50 special needs students and taught floating techniques and treading water.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
Education
Bachelor of Science - Psychology
University of Miami
Miami, FL12.2026
Associate of Arts -
Eastern Florida State College
Palm Bay, FL05.2020
Skills
- Attention to detail
- Quick to adapt
- Fast learner
- Communication
- Conversational Spanish
- Teamwork and collaboration
- Safety oversight
- Complex Problem-solving
- Emergency response
- Water rescue
- Analytical and critical thinking
- Deescalation
Accomplishments
- Youngest person in my high school's history to be awarded diploma and AA degree simultaneously, with distinction.
- Starbucks Partner of the Quarter 2023
Certification
- CPR (2019-present)
- AED (2019-present)
- Emergency Oxygen Administration (2021-2023)
- First Aid (2019-present)
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Gym
- Sports
- Knitting and Crocheting
- Cooking
- I enjoy helping others and giving back to the community
- Getting involved in local advocacy groups to promote positive change in the community
- Running
Timeline
Student Worker
University of Miami - Camner Center for Academic Resources
08.2023 - 12.2023
Barista
Starbucks
05.2021 - 08.2025
Swim Instructor
Nancy Flach, Deborah Mordant
04.2019 - 04.2024
Lifeguard
Independent Contrator
04.2019 - 04.2023
Bachelor of Science - Psychology
University of Miami
Associate of Arts -
Eastern Florida State College