Raihan Baqui
Cypress,Texas
Summary
Proactive and Adaptable Server with over 10+ years of experience in Food & Restaurant industry with a motivational approach and upbeat nature. Proficient in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation and leaving customers with an dining experience they will remember.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cheater's Creamery
Cypress, TX
12.2020 - Current
- Led daily operations to ensure efficient service and high customer satisfaction.
- Mentored team members to enhance skills and improve performance standards.
- Implemented training programs that increased staff efficiency and product knowledge.
- Developed marketing strategies that attracted new customers and boosted sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Server
Gringo's Tex Mex Cantina
Cypress, TX
01.2018 - 08.2020
- Implemented strategies for upselling menu items, enhancing overall customer experience.
- Oversaw daily operations during peak hours, ensuring efficient workflow and team coordination.
- Resolved guest complaints swiftly, fostering a positive dining environment and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Pappadeux Seafood Kitchen
Austin, TX
12.2016 - 12.2017
- Delivered exceptional customer service by efficiently managing tables and ensuring guest satisfaction.
- Collaborated with kitchen staff to facilitate timely food preparation and order accuracy.
- Trained new servers on menu knowledge, service protocols, and operational standards.
- Managed cash transactions accurately, maintaining register balance throughout shifts.
Server/Shift Leader
Dave & Busters
Los Angeles, CA
01.2014 - 11.2016
- Supervised daily operations, ensuring efficient service and adherence to safety standards.
- Trained and mentored new servers, fostering a collaborative team environment.
- Implemented process improvements to streamline workflow and enhance guest satisfaction.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
Lead Retail Sales Associate
Michael Kors
Cypress, Texas
01.2012 - 07.2012
- Trained and mentored new associates to enhance product knowledge and improve customer service skills.
- Analyzed sales trends to optimize inventory management and maximize product availability.
- Developed and implemented promotional strategies that increased foot traffic and boosted sales performance.
Sales Associate
Calvin Klein
Cypress, Texas
08.2011 - 12.2011
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Monitored sales trends to identify opportunities for upselling and promotional strategies.
- Implemented visual merchandising standards to optimize product visibility and attract customers.
- Assisted in inventory management, conducting regular stock checks to minimize discrepancies.
Food Service Worker
Marble Slab Creamery
Cypress, Texas
08.2009 - 05.2011
- Assisted in menu planning and development, aligning offerings with customer preferences and dietary requirements.
- Collaborated with team members to streamline food preparation processes, reducing wait times during peak hours.
- Ensured compliance with health regulations through regular sanitation checks and maintenance of work areas.
Education
High School -
Cypress Woods High School
Cypress, Texas07-2012
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University of Texas- San Antonio
San Antonio, Texas12-2012
Skills
- Fluent in English and Spanish
- Motivated Worker, People Person, Good at Math & with Computers
- Customer service
- Money handling
- Team leadership
- Staff training and development
- Customer relationship management (CRM)
- Multitasking and organization
Accomplishments
- Distinguished Honor Roll for 9th and 10th Grade
- Honor Roll for 11th and 12th Grade
- $10,000 Scholarship to NYFA
Certification
TABC
Food Handlers Manager Certification
Timeline
Assistant Manager
Cheater's Creamery
12.2020 - Current
Server
Gringo's Tex Mex Cantina
01.2018 - 08.2020
Server
Pappadeux Seafood Kitchen
12.2016 - 12.2017
Server/Shift Leader
Dave & Busters
01.2014 - 11.2016
Lead Retail Sales Associate
Michael Kors
01.2012 - 07.2012
Sales Associate
Calvin Klein
08.2011 - 12.2011
Food Service Worker
Marble Slab Creamery
08.2009 - 05.2011
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University of Texas- San Antonio
High School -
Cypress Woods High School