RAIL ZAMANY
Denver,CO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and work team. Motivated to maintain company satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Motivated Front desk Agent with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Brown Palace Hotel And Spa
Denver, CO
10.2023 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Ensured that all safety regulations were followed according to company standards.
- Assisted with luggage handling for incoming guests.
- Provided excellent customer service while upholding company policies.
- Responded to inquiries and room requests made online, by phone and via email.
Ground support - customer service
Menzies/Frontier/United
Denver, CO
01.2020 - 10.2023
- Greeting and welcoming passengers, responding to questions
- Checking in baggage - Making reservations
- Assisting disabled passengers and those with small children
- Providing information to passengers
- Manually load and unload baggage to and from aircrafts, conveyor belts, loading areas, and luggage carts or other vehicles
- Move luggage across terminals and airplane runways via the operation of baggage transfer vehicles
- Crawl, climb, or bend to move or arrange baggage into aircraft containers
- Operate other electronic airline-related equipment, such as two-way radios, and tracking devices
- Work as a team and communicate with team members to ensure the efficient, timely, safe, and secure transfer of baggage.
Food Delivery Driver
Uber And Lyft
Germany & Denver, CO
06.2020 - 10.2023
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty
- Verified orders prior to completing deliveries to avoid customer complaints
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays
- Served customers promptly by smoothly collecting and delivering high volume of orders
- Addressed issues and resolved customer complaints to establish trust and reliability.
Professional Waiter
Dafer Doner Bistro
Dortmund, Germany
05.2018 - 05.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Used cash registers and credit card machines to cash out customers
- Trained new servers on restaurant policies and procedures
- Informed customers about daily and seasonal specials
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Education
High School Diploma -
Paul Ehrlich Berufsschule
07.2022
Skills
- Inspection Checklists
- Special Assignments
- Hardworking and Responsible
- Routing Software
- Financial Records
- Safe Vehicle Operations
- Maintenance Requirements
- Front Office Support
- Guest Services
- Problem-solving skills
- Hardware Installation
- Software configuration
Languages
- English, Fluent
- German, Fluent
- Farsi, Fluent
Timeline
Front Desk Agent
Brown Palace Hotel And Spa
10.2023 - Current
Food Delivery Driver
Uber And Lyft
06.2020 - 10.2023
Ground support - customer service
Menzies/Frontier/United
01.2020 - 10.2023
Professional Waiter
Dafer Doner Bistro
05.2018 - 05.2020
High School Diploma -
Paul Ehrlich Berufsschule
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