Fouzia Ezehery
Aurora,CO
Summary
As a Housekeeping Supervisor at Brown Palace Hotel and Spa, I elevated room cleanliness standards, achieving notable guest satisfaction. Expert in cleaning and sanitation, I also excel in team building, significantly improving staff efficiency and morale. My proactive approach and dedication to guest relations led to a marked reduction in cleanliness-related complaints.
Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.
Highly-qualified Housekeeping Supervisor offering [Number] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
Brown Palace Hotel And Spa
06.2017 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
Education
No Degree - Legal Sciences
University DHAR LMEHRAZ
Fez MOROCCOSkills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Team building
- Room inspection
Timeline
Housekeeping Supervisor
Brown Palace Hotel And Spa
06.2017 - Current
No Degree - Legal Sciences
University DHAR LMEHRAZ
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