RAILYN REDFIELD
Tampa
Summary
Dynamic Customer Service Representative with a proven track record at Quality Hvac Service AND MORE, excelling in active listening and critical thinking. Enhanced customer satisfaction through efficient issue resolution and adept use of CRM software, contributing to improved response times and service quality. Committed to delivering exceptional support in fast-paced environments.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Quality Hvac Service AND MORE
01.2023 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Utilized customer relationship management software to document interactions and track service requests.
- Demonstrated strong communication skills while managing high volumes of customer calls daily.
- Collaborated with team members to improve response times and enhance overall customer satisfaction.
- Adapted quickly to new products and services, ensuring knowledgeable support for customers.
Education
High School Diploma -
ARMWOOD HIGH SCHOOL
Seffner, FLAssociate of Arts - MEDICAL
Hillsborough Community College
Tampa, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Quality Hvac Service AND MORE
01.2023 - Current
High School Diploma -
ARMWOOD HIGH SCHOOL
Associate of Arts - MEDICAL
Hillsborough Community College
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