Raima Rashid
The Bronx
Summary
Healthcare and customer service professional with hands-on experience in phlebotomy, EKG, patient registration, and administrative support. Skilled in managing high-volume clinical settings, using EMR systems, and delivering excellent service in both medical and retail environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
FEDEX
New York
06.2023 - Current
- Demonstrate consultative behaviors in a retail environment to understand each customer's individualized need.
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
- Responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services.
Retail Mobile Expert
TMobile
New York
10.2022 - 05.2023
- Engaged with hundreds of walk-in customers weekly,offering tailored product recommendations,device tutorials, and billing support while maintaining a welcoming environment.
- Processed sales transactions accurately while achieving monthly sales goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
COVID 19 Testing Technician (Swabber)
Lab WorQ
New York
02.2022 - 09.2022
- Assisting the COVID-19 testing site through active and proactive patient service
- Verifying patient information, insurance, and documentation to ensure accuracy
- Administering all COVID-19 tests and services: Antibody, Nasal PCR, Antigen, etc.
- Sanitizing, organizing and cleaning the location after each patient; and at opening and closing
- Verify that the samples collected that are being sent to the outside lab contain the correct specimen, date, time and other sample collection identifiers.
Medical Office Receptionist
Manhattan Wellness Group
New York
10.2020 - 11.2021
- Meeting and greeting patients
- Answering and transferring phone calls, scheduling, rescheduling, and confirming appointments
- Expedites patient processing by having them fill out forms
- Registering patients, preparing patients chart
- Verifying insurance coverage
- Entering patients demographic into the database
Education
New York Institute of Medical Careers
Queens Technical
Long Island City, NYSkills
- Ability to work as a team or individual without having supervision
- Detail oriented
- Organized
- Insurance Verification
- Filing
- Medical Receptionist
- EMR
- Venipuncture
Certification
- Certified Phlebotomy Technician I & EKG, 03/01/21
- Basic Life Support Training
- CPR
- High School Diploma
Timeline
Customer Service Associate
FEDEX
06.2023 - Current
Retail Mobile Expert
TMobile
10.2022 - 05.2023
COVID 19 Testing Technician (Swabber)
Lab WorQ
02.2022 - 09.2022
Medical Office Receptionist
Manhattan Wellness Group
10.2020 - 11.2021
New York Institute of Medical Careers
Queens Technical