Rain Hunt
Orange,CA
Summary
Well-rounded office professional, currently working as a Sales Operations Lead in the Medical Device Industry. Looking for a dynamic role that will allow me to utilize learned skills as well as build upon new ones. Works well in fast paced environments and enjoys being challenged. Determined to grow within a company while contributing to its success.
Overview
13
13
years of professional experience
Work History
Sales Operations Lead
United Orthopedic Corporation
Irvine, CA
04.2024 - Current
- Entering case information submitted by Sales Agents and filling out necessary fields used for billing and business reporting.
- Creating a Sales Order Ticket for the warehouse to restock consignment inventory.
- Minimizing freight costs by selecting the most cost-effective ship method based on delivery location and urgency.
- Removing inventory used in surgery from Sales Agent’s stock.
- Contacting hospitals for revisions on POs with missing items and price discrepancies.
- Filling out digital forms and logging requests/RMAs in shared drive documents.
- Following up with Sales Agents about case specific information, new facility set up, and lost or damaged product.
- Organizing printed documents and keeping accurate records.
- Implementing processes to streamline communication with internal teams.
- Adding calendar reminders for scheduled surgery cases.
- Applying POs to Sales Orders for invoicing before month’s end.
- Manufacturer and distributor of medical devices for Orthopedic surgery.
Customer Service Representative
Aspen Medical Products
Irvine, CA
03.2023 - 04.2024
- Contracted to assist with department needs during company’s implementation of a new ERP system.
- Entering and processing purchase orders submitted by sales reps, physicians, and resellers via EDI or email.
- Inbound calls related to order status, tracking, pricing, freight quotes, availability, account setup, and product inquiries.
- Assisting patients with quality issues by preparing RMA exchanges over the phone.
- Attend weekly meetings and trainings.
- Adhere to new or updated procedural changes as directed by management.
- Manufacturer and distributor of medical devices for Orthotics.
Customer Service Representative
Spineart USA
Laguna Hills, CA
10.2021 - 09.2022
- Began in the Logistics department.
- Daily functions were organizing inventory, pick/packing, creating shipping labels, and order fulfillment.
- Transitioned to the Customer Service department in an office environment.
- Answered phone calls and replied to emails from Sales Reps regarding inventory requests and restocks.
- Sales order processing and allocating inventory by creating work orders based on surgery date, priority, and availability.
- Communicated with Sales Reps of any backorders while ensuring accurate products and quantities were provided.
- Conferenced between Sales Reps and Product Managers for technical inquiries.
- Coordinated same day couriers.
- Proactively followed up with return of loaner product and managed direct transfers between accounts.
- Generated detailed system transactions with dates, notes, references, and attached files/images.
- Manufacturer and distributor of medical devices for Orthopedic surgery.
Logistics Associate
Express Employment Professionals
03.2021 - 10.2021
Asset Protection Coordinator
Oakley Inc.
Foothill Ranch, CA
08.2016 - 07.2020
- Front desk operations and reception.
- Answering phone calls and emails.
- Signing in all guests and visitors.
- Creating and updating administrative profiles for employees in database.
- Monitoring and reviewing CCTV cameras.
- Operating access control systems.
- Maintained knowledge of company policies and procedures.
- Incident reporting and documentation.
- Attending CPR/AED trainings and certification.
- Manufacturer and retailer of eyewear and apparel.
Security Officer
Chartwell Staffing Solutions
12.2015 - 07.2016
Production Lead
SMC Networks
Irvine, CA
07.2013 - 07.2015
- Coordinating projects and managing production teams in a warehouse environment.
- Preparing work flow and setting up work stations.
- Optimizing the utilization of man power and floor space to meet deadlines.
- Trouble shooting and testing of electronic devices.
- Fork lift driving, pallet jacking, palletizing, and loading trucks.
- Subsidiary of a cable modem and home security device manufacturer.
Education
Santiago Canyon College
Skills
- Microsoft Office (Excel, Word, Outlook, Teams, SharePoint)
- Phone/Email Correspondence
- Order Processing/Data Entry/Billing
- Typing 60 WPM
- Credit Card Payment Processing
- FedEx/UPS Ship Managers
- Medical Terminology
- General Office Equipment
- ERP Systems (Microsoft Dynamics 365, IQMS, IFS, TipTop)
Strengths
- Team Player
- Works well with others. Shows respect and understands boundaries. Enjoys working as part of a team to complete goals.
- Responsible
- Punctual to work, flexible schedule, promptly responds to messages, and rarely sick. Good morals and honesty. Abides by set rules and requirements. Displays proper conduct at the workplace.
- Prepared
- Note taking when given training or important information. Dressed appropriately. Positive attitude and well rested. Focused and detail oriented. In good physical shape, capable of heavy lifting and fast paced operations.
- Communicative
- Clear and articulate speech. Good communication skills. Able to provide training to others or implement processes. Possesses empathy for others and approaches conversations with sensitivity, patience, and understanding.
Timeline
Sales Operations Lead
United Orthopedic Corporation
04.2024 - Current
Customer Service Representative
Aspen Medical Products
03.2023 - 04.2024
Customer Service Representative
Spineart USA
10.2021 - 09.2022
Logistics Associate
Express Employment Professionals
03.2021 - 10.2021
Asset Protection Coordinator
Oakley Inc.
08.2016 - 07.2020
Security Officer
Chartwell Staffing Solutions
12.2015 - 07.2016
Production Lead
SMC Networks
07.2013 - 07.2015
Santiago Canyon College