Rain Martin

• Managed scheduling for counseling appointments, optimizing staff availability and student access.
• Provided exceptional customer service to visitors at the front desk while managing phone calls and responding to email inquiries professionally.
• Streamlined the intake process for new students, gathering necessary information and scheduling initial counseling appointments.
• Generated reports on student data for administration.
• Supervised and scheduled all substitute teachers for the school and responsible for filling any jobs that were not fulfilled by a substitute teacher.

• Delivered engaging lessons aligned with curriculum standards for diverse student populations.
• Managed classroom behavior using effective strategies to maintain a positive learning environment.
• Adapted lesson plans on short notice to meet varying educational needs and learning styles.

• Led branch operations, ensuring compliance with company policies and regulatory requirements.
• Developed and implemented strategic plans to drive sales growth and enhance customer satisfaction.
• Increased deposit growth through business development and exceeding branch sales goals.
• Managed and hired staff performance through regular coaching, training sessions, and constructive feedback.
• Analyzed financial reports to identify trends, optimize budget allocations, and improve profitability.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Coordinated cross-departmental initiatives to align branch objectives with corporate goals effectively.

Same responsibilities as above.

• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

• Started out in Customer Service answering customer calls for Credit Card Center.
• Promoted to Retention Unit answering calls to retain customers.
• Promoted to training Customer Service Representatives.