Raina Hollie
Winder,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
EcoShield Pest Control
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Front Desk Receptionist
Consultorio Medico Hispano
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Customer Service Representative
Computer Generated Solutions Inc.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Representative
TruGreen LandCare
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Front Desk Receptionist
Cubanos Tattoo Shop
01.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Discovery High School
Lawrenceville, GA05.2017
Skills
- Microsoft PowerPoint
- Staff Training
- Order Fulfillment
- Retail Sales Customer Service
- Active Listening
- Microsoft Word
- Credit Card Payment Processing
- Quality Control
- Shipping and Receiving Understanding
- Technical Support
- Customer Service
- Typing Proficiency
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Cubanos Tattoo Shop
01.2022 - Current
Customer Service Representative
EcoShield Pest Control
Front Desk Receptionist
Consultorio Medico Hispano
Customer Service Representative
Computer Generated Solutions Inc.
Customer Service Representative
TruGreen LandCare
High School Diploma -
Discovery High School
Similar Profiles
Diego Ortega Ramirez Diego Ortega Ramirez null
Door-to-Door Sales Representative at EcoShield Pest ControlDoor-to-Door Sales Representative at EcoShield Pest Control
John JudyJohn Judy
Pest Control Technician at EcoShield Pest ControlPest Control Technician at EcoShield Pest Control
Noah KwamanakweendaNoah Kwamanakweenda
Door-to-Door Sales Representative at EcoShield Pest ControlDoor-to-Door Sales Representative at EcoShield Pest Control
Jacob AlfaroJacob Alfaro
Sales Representative at Ecoshield Pest ControlSales Representative at Ecoshield Pest Control
DeAnna EvansDeAnna Evans
Customer Service Representative at PublixCustomer Service Representative at Publix