Raina Pettigrew
Los Angeles,CA
Summary
I am highly motivated and is seeking a challenging position where my medical background, and patient services representative skill will be utilized. Enthusiastic Patient Care Rep motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Care Representative II
Providence Medical Institute
10.2021 - Current
- Schedule and check in appointments for all departments Cardiology, Endocrinology, Pediatrics, OBGYN, Imaging, Sports Medicine, Internal Medicine, Behavioral Health and CCHC (Care Coordination Health Clinic)
- Process internal referrals, for Internal medicine, and specialty. Complete pre certifications, register patients, obtain demographic and insurance information, verify insurance coverage, collect co-pays, post payments and update demographic and insurance information
- Work closely with upper management on special projects within the clinic
- Schedules patient appointments and cancellations, reschedules, and additions to schedules
- Updates insurance, monetary responsibility, and other data when changes or occur, and communicates to patient as appropriate
- File, retrieve, and/or deliver patient information and/or records, and complete required forms/documentation
- Retrieve and schedule pre-operative appointments
- Submit all medical record requests to Sharecare for processing
- Scheduling incoming referrals from One Medical.
Pharmacy Technician
Rite Aid Pharmacy
02.2018 - 06.2020
- Kept records of patient’s vaccines, prescriptions, and dosage
- Verified insurance for patients and processed pre-authorizations for medications
- Input patients’ demographics and insurance in the systems
- Followed all guidelines, procedures, and policies.
Support Services Provider
County of Los Angeles-IHSS
11.2009 - 09.2019
- Provide in home support services to elderly men and women
- Provide meal preparation, cleaning and assist with electronic bill payments
- Assisted with transportation to and from doctors' appointments as well as shopping.
Customer Service Associate
Walmart
06.2013 - 02.2018
- Greeted customers and efficiently processed transactions within a busy, fast-paced retail environment
- Work independently in online order Pick Up department
- Operated cash register, scanners, and computers to itemize and total customer purchases.
Skills
- Customer Service
- Phone Etiquette
- Typing
- Insurance Billing
- Faxing
- Problem solving
- Team leader
- Communication skills
- Epic
- Medical Scheduling
- Medical Records
- Patient Care
Certification
- HIPAA Certified
- OSHA Certified
- CPR Certified
- Medical Billing and Coding
Awards
- Perfect Attendance
- Recorded Highest Scanning Award
Timeline
Patient Care Representative II
Providence Medical Institute
10.2021 - Current
Pharmacy Technician
Rite Aid Pharmacy
02.2018 - 06.2020
Customer Service Associate
Walmart
06.2013 - 02.2018
Support Services Provider
County of Los Angeles-IHSS
11.2009 - 09.2019
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