Kelly Rimmington
Sarasota,USA
Summary
Dynamic patient care professional with expertise in coordinating appointments and enhancing clinic efficiency. Demonstrated ability to facilitate communication among patients, families, and healthcare teams, ensuring a seamless experience. Committed to maintaining data integrity and compliance while delivering compassionate support.
Overview
16
16
years of professional experience
Work History
Patient Care Representative II Cath Lab
Sarasota Memorial Hospital
Sarasota, FL
12.2023 - Current
- Coordinated 50+ daily Cath Lab appointments, enhancing patient flow and clinic efficiency through thorough patient interviews and registration.
- Maintained accurate patient records in AMPFM, upholding strict HIPAA compliance and data integrity.
- Ensured that insurance department obtained authorizations prior to the next day procedures, and alerted them with any procedures still outstanding.
- Facilitated communication and addressed concerns by acting as a liaison among patients, family members, hospital staff, and physicians.
- Provided compassionate support, addressing patient concerns effectively, and resolving issues promptly to boost patient satisfaction.
- Filled in for health unit coordinator during pre-op to ensure continuity of patient chart creation.
- Fostered a welcoming environment, ensuring patients felt supported and valued during their hospital stay.
Hospitality Flow Coordinator/Environmental Services
Sarasota Memorial Hospital
Sarasota, FL
01.2020 - 12.2023
- Managed patient flow, ensuring efficient room turnover and bed readiness.
- Coordinated housekeepers' cleaning of inpatient rooms post-discharge via Teletracking program, enhancing room readiness and reducing patient wait times.
- Managed EVS staff schedules to ensure timely room turnover and effective sanitization.
- Streamlined communication among nursing, environmental services, leadership, and departments, improving operational efficiency.
- Implemented new protocols, reducing patient wait times.
- Ensured compliance with infection control protocols.
- Resolved real-time operational issues, maintaining seamless facility flow.
- Became an Employee Preceptor to train all new hires for the Flow Department.
- Required the ability to stay positive, efficient and maintain relationships with different people across the hospital in stressful and uncertain situations.
Insurance Benefit Verification Specialist II
Shared Services Center
Sarasota, FL
01.2016 - 12.2019
- Provided professional, accurate, timely insurance verification and notification for outpatient diagnostic services, observation and inpatient services.
- Led team of 5 in radiology and surgery benefit verification and collections, ensuring accurate and timely processing.
- Maintained effective communication with patients, physicians, and medical office staff to facilitate seamless coordination across Health Management facilities.
- Communicated patient financial responsibilities clearly and empathetically to enhance patient understanding and satisfaction.
- Requires knowledge of CPT, HCPCS, and ICD-10 medical terminology.
Front Office Coordinator
Spine, Sport & Physical Medicine Center
Sarasota, FL
01.2015 - 01.2016
- Managed reception and scheduled appointments for physicians, ensuring efficient patient flow.
- Insurance eligibility/verification, collecting copays/deductibles, check-in and check-out.
- Check-out patients and schedule all necessary tests including X-Ray, MRI, CT, and Ultrasound; obtain referrals/authorizations if applicable.
- Schedule and coordinate all joint injections for Dr. Diaz, and all foot/ankle surgery scheduling for Dr. Cottom, including all insurance verification/authorizations.
- Scheduled all physical therapy appointments for three physical therapists and verified patient insurance.
- Facilitated team collaboration by communicating needs for assistance, enhancing workflow efficiency.
Surgical Coding/Billing/Scheduling Specialist
Sarasota Memorial Hospital OR
Sarasota, FL
01.2014 - 01.2015
- Utilized medical terminology and CPT codes for accurate scheduling, billing, and coding.
- Scheduled operating room procedures at main OR and outpatient center, coordinating with physician offices to ensure accuracy and efficiency.
- Choose correct medical equipment and surgeon preferences for each procedure in conjunction with physician offices.
- Adjusted physician schedules to accommodate changes and optimize efficiency.
- Managed last-minute additions, changes, and cancellations to schedules, maintaining operational flow and accommodating physician needs.
- Required multitasking, focus and good communication skills.
Outpatient Customer Service Representative III
Sarasota Memorial Urgent Care Center
Sarasota, FL
01.2010 - 01.2014
- Greeted and interviewed patients to gather complete and accurate financial and insurance information, enhancing patient experience in a fast-paced environment.
- Register patients for urgent care visit with speed, accuracy and a caring attitude.
- Facilitated communication and care coordination among facility, physician, nurses, insurance company, and other healthcare agencies.
- Maintained calm demeanor while addressing stressful situations, supporting team and patients in high-pressure scenarios.
- Assumed supervisory role during office manager's absence to ensure smooth operations.
- Requires strong communication and critical thinking skills, ability to handle difficult situations, and be able to work independently within a team atmosphere.
Education
Emergency Medical Technician B -
Sarasota County Technical Institute
Sarasota, FL12-2005
License in Advanced Therapeutic Massage -
Florida College of Natural Health
Orlando, FL12-1999
High School Diploma -
Colonial High School
Orlando, FL12-1988
Associate in Science -
Valencia Community College
Orlando, FL03-2026
Skills
- Patient registration
- Insurance verification
- Billing processes
- Medical terminology
- Quality assurance
- Customer service
- Communication skills
References
- Dr. Gerald John, First Physician's Group, Sarasota, FL, 941-724-4747
- Julie Baker, Financial Advisor/Investor, Leesburg, FL, 352-262-4981
- Greg Rosenberger, Retired SMH EVS Director, Sarasota, FL, 941-914-8032
Volunteer Experience
- Satchel's Last Resort, 8101 Coash Road, Sarasota, FL, 34241, 941-924-5070, www.satchelslastresort.org
Timeline
Patient Care Representative II Cath Lab
Sarasota Memorial Hospital
12.2023 - Current
Hospitality Flow Coordinator/Environmental Services
Sarasota Memorial Hospital
01.2020 - 12.2023
Insurance Benefit Verification Specialist II
Shared Services Center
01.2016 - 12.2019
Front Office Coordinator
Spine, Sport & Physical Medicine Center
01.2015 - 01.2016
Surgical Coding/Billing/Scheduling Specialist
Sarasota Memorial Hospital OR
01.2014 - 01.2015
Outpatient Customer Service Representative III
Sarasota Memorial Urgent Care Center
01.2010 - 01.2014
Emergency Medical Technician B -
Sarasota County Technical Institute
License in Advanced Therapeutic Massage -
Florida College of Natural Health
High School Diploma -
Colonial High School
Associate in Science -
Valencia Community College