Open To Work
Raina Rojo
Woods Cross,UT
Summary
Detail-oriented specialist with extensive experience in regulatory compliance and document review within the mortgage industry. Proven ability in risk assessment and issue resolution strategies, enhancing service quality and increasing client satisfaction while ensuring adherence to state and federal regulations.
Overview
7
7
years of professional experience
Work History
Client Services
Wells Fargo
Salt Lake, UT
08.2025 - 03.2026
- Collaborated with diverse teams to achieve project goals and address product challenges, improving overall service quality.
- Resolved complex issues through knowledgeable, friendly customer service, resulting in high customer satisfaction.
- Utilized advanced technical expertise to troubleshoot and implement solutions, enhancing service delivery.
Closing Disclosure Specialist
Village Capital & Investment
Draper, UT
08.2024 - 07.2025
- Reviewed closing disclosure documents, ensuring compliance with regulatory standards to mitigate risks.
- Clarified closing disclosure details and instructions through effective client communication.
- Ensured timely delivery of documents to all transaction parties.
Disclosure Specialist
Academy Mortgage Corporation
Draper, UT
06.2020 - 07.2024
- Identified disclosure-related risks and developed mitigation plans to enhance compliance.
- Reviewed loan applications to ensure compliance with regulations and company policies.
- Coordinated document requests across departments, streamlining workflows.
Billing Coordinator
Radian Group, Inc
Midvale, UT
03.2019 - 05.2020
- Managed customer inquiries on billing issues, addressing concerns promptly.
- Processed invoice payments and documented information in account database.
- Verified vendor information accuracy and resolved discrepancies prior to invoice payment processing.
Education
Associate of Arts - Business Administration And Management
Salt Lake Community College
Salt Lake City, UT06-1997
Skills
- Regulatory compliance
- Risk assessment and management
- Client communication skills
- Data analysis
- Compliance guidance
- Document review
- Issue resolution strategies
- Technical troubleshooting
- Policy drafting
- Research on regulations
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridRemoteSalary Range
$20/hr - $1000/hrTimeline
Client Services
Wells Fargo
08.2025 - 03.2026
Closing Disclosure Specialist
Village Capital & Investment
08.2024 - 07.2025
Disclosure Specialist
Academy Mortgage Corporation
06.2020 - 07.2024
Billing Coordinator
Radian Group, Inc
03.2019 - 05.2020
Associate of Arts - Business Administration And Management
Salt Lake Community College