Raina Wagner
Park Rapids,MN
Summary
Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Office Assistant
Inner Light Counseling Services
Fargo, ND
07.2023 - 11.2024
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Facilitated communication within the office and with external partners.
- Managed daily office operations and maintained a clean and efficient workspace.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Vet Assistant
Animal Health Clinic
Fargo, ND
05.2003 - 07.2023
- Cared for hospitalized animals under direction of veterinarian staff.
- Provided emotional support to pet owners when needed.
- Performed administrative tasks related to filing paperwork and scheduling appointments.
- Assisted veterinarians with physical examinations of animals.
- Provided basic care and maintenance for animals in the facility.
- Recorded patient histories, patient observations, treatments, and medications administered.
- Cleaned and sterilized surgical instruments before and after procedures.
- Ordered laboratory tests requested by veterinarian such as urinalysis, fecal exams, cultures .
- Observed behavior of patients to detect symptoms of illness or injury.
- Restrained animals during examination or treatment procedures in a humane manner.
- Assisted with surgical preparation including prepping the animal for surgery.
- Communicated effectively with clients regarding their pet's health status.
- Maintained cleanliness of exam rooms between appointments.
- Communicated with veterinarians and staff members to maintain patient flow.
- Operated radiographic and ultrasound equipment.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Advised clients on animal care, nutrition and behavior problems.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
Education
High School Diploma -
Fargo South High
Fargo06-1995
Skills
- File Maintenance
- Office Administration
- Scheduling
- Administrative Support
- Supply Management
- Call handling
- Customer Service
- Mail handling
- Invoice Processing
- Schedule Management
- Verbal Communication
- Front Office Management
- Valid Driver's License
Timeline
Office Assistant
Inner Light Counseling Services
07.2023 - 11.2024
Vet Assistant
Animal Health Clinic
05.2003 - 07.2023
High School Diploma -
Fargo South High
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