Rainah Kabat
Saginaw,MI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Qualfon Call Center
Holland, MI
09.2020 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Education
Carrollton High School
Saginaw, MI05-2015
Skills
- Data Entry
- Critical Thinking
- Excellent Communication
- Customer Service
- Teamwork and Collaboration
- Multitasking
- Complaint Resolution
- Inbound and Outbound Calling
- Call Center Operations
- Active Listening
- Typing 60 WPM
- De-Escalation Techniques
Timeline
Customer Service Representative
Qualfon Call Center
09.2020 - Current
Carrollton High School
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