Rainaka (Raina) Edenfield

Generated new business through phone, SMS, email, and social outreach; booked

qualified appointments on a weekly basis.

Ran NEPQ-style discovery to surface goals, risk tolerance, and budget; qualified

prospects and mapped needs to policy solutions.

Presented policy options (term, whole, IUL) in plain language; built side-by-side

coverage comparisons, handled objections, and guided e-applications to signature.

Managed end-to-end pipeline and documentation; kept accurate notes for effective

follow ups.

Maintained active license and compliance; completed workshops; applied NEPQ training

to improve conversion and customer trust.

Re-engaged dormant leads via targeted cold calling; revived interest and moved

prospects back into the pipeline.

Booked client appointments through clear, professional communication and diligent

follow-up.

Completed pre-licensing and weeks of online training; continued professional

development through workshops and training sessions.

Explained life-insurance policy features and benefits in plain language to support

informed decisions.

Maintained organized lead lists, notes, and documentation to keep follow-ups on track

and applications moving.

Collaborated with teammates by sharing best practices and supporting a helpful,

professional sales culture.

• Generated additional sales opportunities with upselling and cross-selling techniques.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Cultivated deep understanding of product features to answer questions and overcome objections.
• Fostered collaborative environment, sharing best practices among sales team.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.

• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Greeted guests and managed sections with a professional, welcoming presence to set

expectations and pace.

Learned new menu items quickly and made confident recommendations to drive add-ons

and upgrades.

Resolved guest issues calmly and professionally to recover service and protect the

venue’s reputation.

Handled peak-volume service with accuracy; coordinated with bar and kitchen for

on-time, correct orders.

Maintained POS accuracy by capturing modifiers, processing payments, and keeping

checks clean.

Supported team operations by running food, working expo, and covering the host stand

during rushes.

Completed opening and closing duties, upheld station standards, and followed sanitation

and safety protocols.