Rainell Hernandez
Glendale,CA
Summary
Successful business professional account executive with a demonstrated track record and exceptional team and project management skilled at integrating ideas and customizing approaches to support specific means and goals. An organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
GrubHub
Los Angeles, CA
11.2025 - Current
- Developed customer onboarding processes to enhance user engagement and satisfaction.
- Led cross-functional teams to resolve customer issues and improve service delivery.
- Analyzed customer feedback data to identify trends and implement effective solutions.
- Cultivated relationships with key clients to drive retention and loyalty initiatives.
Business Consultant & Partner
Majorwavez Lab
Los Angeles, CA
01.2021 - Current
- Negotiate collaboration deals with major brands including Nike, Puma, Adidas, and several other sneaker outlets.
- Coordinate brand activations and community events to strengthen engagement and visibility.
- Provide business consulting on partnership structures, brand strategy, and operational scalability.
- Combine creative direction with business strategy to drive innovation and growth within the streetwear and sneaker industry.
Partner Account Manager
Human Interest
Los Angeles, CA
07.2024 - 03.2025
- Cultivated and managed strategic partnerships with CPAs, Financial Advisors, and Benefits Brokers, expanding their client solutions through Human Interest’s tech-enabled 401(k) platform.
- Conducted tailored product demonstrations and value propositions to illustrate how Human Interest’s offerings align with partner goals and enhance client retention.
- Collaborated with COIs to co-develop customized go-to-market strategies, resulting in measurable revenue growth and increased client acquisition for both parties.
HCM Channel Manager
PAYCHEX INC
03.2023 - 07.2024
- Spearheaded the implementation and management of payroll solutions for a diverse portfolio of clients
- Collaborated with clients to identify opportunities for process optimization and efficiency improvements
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
Associate Commercial Director
Info Tech Research Group
05.2022 - 02.2023
- Conducted research to develop detailed business plans for commercial opportunities and expansion.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Collaborated with C-level executives to define and propel organization's mission and vision.
Major Account Executive
T-MOBILE CORP
10.2015 - 04.2022
- 2018 & 2019 Triple Crown Winner (Presidents Club)
- Documented critical sales activities and conversations with customers and updated CRM solution.
- Built relationships with clients and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Bachelor’s Degree -
FLORIDA INTERNATIONAL UNIVERSITY
Miami, FLRegents Diploma -
UNCOMMON CHARTER HIGH SCHOOL
BROOKLYN, NYSkills
Prospecting
Account Retention
Project Management
Solution Implementation
Business Planning
Revenue Generation
Operational Efficiency
Operational Procedures
Timeline
Customer Success Manager
GrubHub
11.2025 - Current
Partner Account Manager
Human Interest
07.2024 - 03.2025
HCM Channel Manager
PAYCHEX INC
03.2023 - 07.2024
Associate Commercial Director
Info Tech Research Group
05.2022 - 02.2023
Business Consultant & Partner
Majorwavez Lab
01.2021 - Current
Major Account Executive
T-MOBILE CORP
10.2015 - 04.2022
Bachelor’s Degree -
FLORIDA INTERNATIONAL UNIVERSITY
Regents Diploma -
UNCOMMON CHARTER HIGH SCHOOL