Kendall Delaney
Lakewood Ranch,FL
Summary
A dynamic Customer Success Manager and former Sales Development Representative Intern at Seagate Technology, with a strong focus on building client relationships and driving business development.
Overview
2
2
years of professional experience
Work History
Customer Success Manager
Seagate Technology
01.2024 - Current
- Managed a portfolio of 40 Seagate accounts by fostering strong customer relationships, driving milestone implementation, and uncovering new business opportunities to enhance customer success and growth.
- Oversee new account sign-ups by conducting regular outreach to each sign-up, assisting with tasks ranging from account setup to billing, and providing guidance on solution best practices.
- Coordinate and lead customer meetings while facilitating introductions and collaboration between clients, product managers, and engineers to drive alignment and address needs effectively.
- Spearheaded the development and execution of a monthly Customer Success Newsletter, leveraging in-depth research and cross-functional collaboration to deliver engaging, value-driven content.
Sales Development Representative Intern
Seagate Technology
05.2023 - 12.2023
- Identified and qualified new leads, set up meetings and facilitated introductions for Account Executives to advance the sales process.
- Maintained consistent communication with Sales Development Representatives and Account Executives, collaborating by adapting outbound strategies and sharing insights.
- Conducted outbound calling daily to various prospects.
- Utilized advanced sales tools to prospect, build a robust pipeline, and specifically curate mailing sequences.
Education
Bachelor of Business Administration - Management
Florida Atlantic University
Boca Raton, FL12.2023
Skills
- Organization
- Cold Calling
- Prospecting
- Proficient in SalesForce
- Business development
- Client relations
Leadership Experience
- Chapter President | Delta Phi Epsilon | Boca Raton, FL | November 2022 - December 2023
- Recruitment Leader | College Panhellenic Association | Boca Raton, FL | April 2022 - August 2022
Timeline
Customer Success Manager
Seagate Technology
01.2024 - Current
Sales Development Representative Intern
Seagate Technology
05.2023 - 12.2023
Bachelor of Business Administration - Management
Florida Atlantic University
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