Rainer Milani
Summary
Experienced operations manager skilled in process optimization and team leadership. Proven ability to enhance financial performance and customer satisfaction through effective action plans, with a focus on operational controls and strategic relationship management that drives measurable business results.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Branch Manager
Enterprise Mobility
Winter Haven, FL
12.2024 - Current
- Led branch operations, developed team capabilities, and enhanced financial performance.
- Developed action plans that improved operational performance, boosted customer satisfaction, and strengthened team accountability.
- Helped increase branch performance by approximately 70% after implementing operational improvements focused on customer service and account management.
- Reduced uninsured losses by more than 50% through coaching, process improvements, and stronger operational controls.
- Built partnerships with commercial accounts and local businesses, increasing revenue and enhancing customer experience.
Assistant Branch Rental Manager / Management Roles
Enterprise Mobility
Valrico, Florida
01.2024 - 11.2024
- Managed daily operations, staffing, fleet logistics, and customer service to enhance overall branch efficiency.
- Strengthened relationships with key commercial partners by improving communication and operational responsiveness, fostering collaboration.
- Coordinated fleet planning during high-demand events to meet customer commitments effectively despite limited resources.
Education
Master of Arts - Communication & Hospitality
University of Central Florida
Orlando, FLBachelor of Arts - Recreation, Tourism & Sport Management
Lindsey Wilson College
Columbia, KYSkills
- Operations Management
- Project Management
- Process Improvement
- Process optimization
- Change Management
- Team leadership
- Revenue Management
- Customer Experience
- Relationship Management
- Business Consulting
Additional Information
Valid Driver's License, Willing to travel up to 50%, Authorized to work in the United States
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Full Professional
Timeline
Branch Manager
Enterprise Mobility
12.2024 - Current
Assistant Branch Rental Manager / Management Roles
Enterprise Mobility
01.2024 - 11.2024
Master of Arts - Communication & Hospitality
University of Central Florida
Bachelor of Arts - Recreation, Tourism & Sport Management
Lindsey Wilson College