Rainey Hall
Owasso,OK
Summary
Highly dependable, ethical and reliable skilled customer service employee seeking part-time work in Silverdale, WA. Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in customer relations as well as building and maintaining relationships with a diverse range of personalities in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Office Manager
Peak Wellness Chiropractic
01.2016 - 04.2024
- First and foremost, ensuring that our Patients were cared for.
- Exhibited above and beyond Patient care and support to the best of my abilities.
- Maintained and protected the office schedule.
- Oversee and curate multiple Doctor's itineraries each day.
- Handled all calls, emails, and in office concerns.
- Oversee Office systems and implement creative new updates to curate a more smooth work flow for every employee.
- Maintain a tidy, organized front desk to allow for optimal function daily.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies and supplements ordering necessary items proactively to prevent stock shortages.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Maintained computer and physical filing systems.
Barista
Starbucks
09.2014 - 10.2015
- Treated customers with patience and kindness, always greeting them with a genuine smile!
- Happily learned efficient ways to sequence duties for optimal time management.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Head barista trainer, responsible for training all new hire's.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Front Desk Coordinator
Watt's Distributing
03.2013 - 07.2014
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Responsible for maintaining inventory and setting competitive pricing.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
Education
Associate of Arts - Studio Art
Coffeyville Community College
Coffeyville, KS05.2012
High School Diploma -
Caney Valley High School
Caney, KS05.2010
Skills
- Customer Service
- Training and coaching
- Organizational Skills
- Scheduling and calendar management
- Customer Relations
- Team Bonding
- Inventory Control
Certification
Timeline
Office Manager
Peak Wellness Chiropractic
01.2016 - 04.2024
Barista
Starbucks
09.2014 - 10.2015
Front Desk Coordinator
Watt's Distributing
03.2013 - 07.2014
Associate of Arts - Studio Art
Coffeyville Community College
High School Diploma -
Caney Valley High School
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