Rainey Kent
Greeneville
Summary
Detail-oriented Certified Pharmacy Technician proficient in training and mentoring pharmacy staff while ensuring compliance with regulations. Recognized for delivering high-quality customer service with a 92% satisfaction rate and effectively managing client relationships to enhance retention.
Overview
12
12
years of professional experience
Work History
Certified Pharmacy Technician
CVScaremark
11.2023 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Responded to phone inquiries from customers and healthcare providers, providing accurate information to enhance patient care.
- Managed medication stocking, labeling, and inventory to maintain compliance and accurate pharmacy records.
- Processed paperwork by entering prescription and billing information into patient profiles, ensuring data accuracy and timely patient services.
Sales representative
Xfinity
03.2023 - Current
- Executed sales strategies to enhance customer purchases.
- Maintain a detailed knowledge of the features and benefits of a wide product range and explained key information to customers
- Manage relationships with 35+ clients throughout all phases of the sales cycle
- Maintained communication with clients throughout sales process, identified solutions to customer issues, and built long-term relationships that contributed to a 76% client retention rate
- Educate prospects on benefits of the company's services and use consultative sales techniques
- Developed action plans and promotional strategies to drive conversions and secure new customer business
- Coordinate with the sales manager and representatives to explore new business opportunities
- Prospected for new clients using professional networking and promotional events
- Serve as the point of contact for accounts, field client issues and concerns, build long-term relationships, and deliver value-added services to improve account retention
Pharmacy technician
CVS
02.2022 - 03.2023
- Delivered quality customer service by preparing prescriptions, fielding inquiries, and escalating issues to the Pharmacist, contributing to a 92% customer satisfaction rating
- Provided excellent customer service by greeting customers, filling prescriptions, and offering basic medication and healthcare information
- Delivered support to the pharmacist, provided strong customer service, and entered patient and drug information maintain accurate patient records
- Perform data entry for patient information and medications and ensure compliance with HIPAA regulations and patient confidentiality laws
- Utilize in-store software to collect patient and drug information necessary to fill required prescriptions
- Oversaw claims processing for third-party program prescriptions, ensuring accuracy and timely submission
- Processed claims for third-party program prescriptions
- Prepared prescription medications for postage for those enrolled in the prescription-by-mail program
- Communicate consistently with providers to ensure all prescriptions are correct and refills are processed in a timely manner
- Adhere to proper infection control to ensure a sanitary environment and reduce the spread of disease
- Maintained records regarding requested prescriptions and medication distribution
Sales representative
Xfinity
02.2021 - 02.2022
- Developed action plans, promotional strategies, and sales processes to drive conversions and secure new customer business
- Acted as the point of contact for accounts, addressed client issues and concerns, fostered long-term relationships, and provided value-added services to support account retention.
- Coordinated with customer accounts to enhance client satisfaction during sales cycle
Food and safety quality control
Premium waters
10.2019 - 03.2021
- Company Overview: Conducted food safety and quality control assessments to ensure compliance with regulations
- Develop and implement facility policies to ensure compliance with food safety regulations and quality control standards
- Ensured compliance with quality assurance standards and provided high-quality service to customers
- Conducted daily inspections of food products, ensuring compliance with food safety regulations
- Ensured compliance with relevant safety regulations, including HACCP and FSMA
- Meet with suppliers to perform quality audits on raw ingredients to maintain gluten-free and kosher certifications for plant-based meat products
- Inspect products for consistency with quality standards, including packaging, labeling, and functionality
- Analyzed any production issues or quality defects, and coordinated with manufacturing teams to identify corrective actions and long-term solutions
- Monitored food quality and production processes, minimizing food waste
- Performed regular tests on products and raw materials to identify any potential issues
- Compiled and presented food safety and quality control reports to management
Server
Farmers daughter
01.2015 - 01.2019
- Provided customer service and sales assistance to 25-40 customers per day, fielded phone inquiries, and provided education on products, pricing, and promotions
- Optimized service quality through active listening and responsive engagement with customer requests
- Accurately record orders on Xonos POS system and cash out customers after each meal
- Welcomed customers upon arrival and assisted with seating arrangements
- Provide menu and recommend food and drink options based on customer queries
- Promptly serve food orders and various hot and cold beverages to customers
- Described daily specials and recommended popular dishes on request
- Deliver menus to guests on arrival, take drink orders, and offer appetizer suggestions
- Accurately record and submit each guest's food order to the kitchen staff
- Deliver meals to table promptly to ensure all food is served hot
- Check salad bar temperatures, and rotate cold foods to ensure safety and compliance with health regulations
- Monitored tables frequently to verify order accuracy and address any customer concerns
- Take and prepare food and drink orders for customers of this hotel bar-restaurant
- Collaborate with barbacks and other team members to keep facility clean, organized, and well stocked
- Serve various food and beverage orders to customers
- Distribute food and drink menus to customers and answer any questions about order options or daily specials
- Cross-sold and upsold technology products to small and medium-sized businesses, conducted prospecting, built client relationships, generating $150K in annual sales
- Manage sales data, leads, and reporting using Salesforce CRM
Property manager
Hallmark properties
01.2014 - 01.2015
- Collected cash and checks from tenants, issued receipts, and followed up on late payments to ensure timely rent collection.
- Collected rent payments, issued receipts to tenants, and recorded each payment in Buildium software
- Collect and record rent payments in AppFolio property management software
- Collect security deposits, pet deposits, rent payments, and any payments for damage
- Collect security deposits and make deductions in event of serious policy violations, such as extensive cabin damage
- Prepare financial reports to help property owners and investors understand how each building has performed in terms of expense ratios and profit
- Prepare expense reports using receipts submitted by maintenance workers, building managers, and owners
- Calculate occupancy rates and create financial graphs and charts in Microsoft Excel
- Manage personnel by assigning tasks and following up to ensure each assignment has been completed correctly
- Schedule maintenance work based on tenant requests, and assign personnel to complete work orders
- Issue warnings for policy violations, such as noise complaints or damage to building common areas
- Respond to tenant questions or complaints about building policies
- Start eviction proceedings per state and local laws when clients fall behind on rent payments or commit serious lease violations
- Followed up with tenants by phone and certified letter if rent payments were 10+ days late, and started eviction proceedings after 60 days of nonpayment
- Remitted payments to contractors and other vendors, per internal accounts payable procedures
- Prepare reports with Microsoft Word and presentations with Microsoft PowerPoint
- Gained strong a strong foundation in customer service, welcoming and seating guests at this upscale restaurant
- Collaborated on a team comprising various kitchen staff, barbacks, bussers, waiters, and hosts and hostesses
Education
Certified Pharmacy Technician - Pharmacy Technician
Pctb
Johnson City, TN03-2024
High school diploma -
Everett high
Everett, washington06-2002
Skills
- Food and safety quality control
- Medication management
- Inventory control
- Prescription processing
Personal Information
Title: Sales representative
Timeline
Certified Pharmacy Technician
CVScaremark
11.2023 - Current
Sales representative
Xfinity
03.2023 - Current
Pharmacy technician
CVS
02.2022 - 03.2023
Sales representative
Xfinity
02.2021 - 02.2022
Food and safety quality control
Premium waters
10.2019 - 03.2021
Server
Farmers daughter
01.2015 - 01.2019
Property manager
Hallmark properties
01.2014 - 01.2015
Certified Pharmacy Technician - Pharmacy Technician
Pctb
High school diploma -
Everett high