Rainna Moore
Abingdon,VA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of employees in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Customer Agent Supervisor
MVA
01.2019 - Current
- Supervise and assist customer agents and driver's license agents to help process customers.
- Developed solutions for customer independently and with manager.
- Actively listened to agents and customers, handled concerns quickly and escalated major issues to management.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
Assist Manager
Bullseye Parking
11.2017 - 05.2018
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained onsite revenue controls and accountability systems and supervised daily parking operations.
- Coordinate and schedule employees to ensure appropriate staffing levels per shift
- Provided training and support to location employees and supervisors.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Operations Assistant
PreFlight Airport Parking
08.2003 - 11.2017
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Acted as a point person for customer service inquiries, complaints, incident reports and claims for the location.
- Provided administrative support with accurate document preparation and data entry.
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
Education
No Degree - Business Administration And Management
Strayer University
Washington, DC12.2024
Skills
- Strong work ethics
- Leadership skills
- Ability to work under pressure
- Quick and accurate decision making
- Operations Management
- Work Planning and Prioritization
Timeline
Customer Agent Supervisor
MVA
01.2019 - Current
Assist Manager
Bullseye Parking
11.2017 - 05.2018
Operations Assistant
PreFlight Airport Parking
08.2003 - 11.2017
No Degree - Business Administration And Management
Strayer University
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