RAISSA ABAYO
STAFFORD,VA
Summary
Committed professional with strong experience. Experienced in managing daily operations, resolving customer complaints, and maintaining accurate records. Driven to ensure customer satisfaction, and provide a positive customer experience. I have excellent communication skills, am adept in technology, and am a dependable person who can work with cross-functional teams in pursuit of quantifiable results. Possesses great multitasking and time-management skills.
Overview
3
3
Languages
1
1
Certification
8
8
years of professional experience
Work History
Sales Coordinator
Aimbridge Hospitality
01.2026 - Current
- Coordinated sales activities to enhance communication between departments and streamline processes.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
Operations Manager
Courtyard by Marriott
03.2025 - Current
- Managed daily operations and staff schedules to ensure smooth hotel functions.
- Coordinating and supervising staff.
- Budget oversight, creating inventory, and placing necessary orders for the property.
- Oversaw guest services, ensuring high levels of satisfaction and support.
- Monitoring and making reports on time to the General Manager.
- Training new staff members in different departments.
- Always staying updated on industry changes.
Guest Service Representative
Courtyard by Marriott
06.2022 - 03.2025
- Maintained up-to-date knowledge of hotel services, amenities, and promotions
- Handled guest check-ins and check-outs in an efficient and courteous manner
- Contacted guests to confirm reservations and to provide additional information
- Processed reservations and cancellations in a timely manner
- Utilized proper telephone etiquette when communicating with guests
- Assisted with inventory control and restocking duties
- Assisted guests with any special requests
- Verified guest identification and payment information
- Developed and maintained a positive and professional relationship with guests
- Maintained accurate records of guest transactions
- Ensured compliance with all safety regulations and policies
Night Auditor
Holiday Inn Express Hotel
11.2022 - 01.2025
- Resolved customer issues and complaints in a professional and courteous manner
- Maintained accurate records of guest activity and transactions
- Performed daily audit of all hotel transactions, ensuring accuracy of all information
- Ensured accuracy of guest accounts and posted all charges
- Processed customer payments and ensured accuracy of all transactions
- Managed and monitored daily cash flow
- Monitored and reconciled daily cash receipts and deposits
- Ensured all customer transactions were tracked and recorded in a timely manner
- Part-time
Front Desk Associate
Staybridge Suite Hotel
10.2021 - 06.2022
- Greeted customers, provided customer service, and answered inquiries in a professional manner
- Provided support to other departments as needed
- Ensured accuracy of guest accounts and billing information
- Monitored hotel lobby for suspicious activity or guests
- Scheduled appointments and reservations for guests
- Verified guest identification and credit cards
- Assisted customers with check-in and check-out procedures
- Provided information to customers regarding hotel services, amenities, and local attractions
Travel Consultant / Sales Manager
One World Travel and Tours
11.2018 - 08.2021
- Training and supervising staff.
- Responsible for customer queries and complaints.
- Providing advice about visas and handling issues regarding travel.
- Flight reservations and ticketing.
- Research for various destinations and provide (advice) information to travelers.
- Bringing on new businesses and individual clients.
- Introducing promotions to existing clients.
- Schedules meetings as necessary.
- Sending leads information and contact to the back office for follow up.
- Networking and building relationships with customers and corporate companies.
- Reporting to director of administration and finance as well as working hand in hand with managing director with commercial forecasting process on weekly and monthly basis.
Education
Bachelor of Business Administration - Human Resource Management
University of Rwanda
Kigali, RwandaSkills
- Office administration
- Phone etiquette
- MS PowerPoint
- Technology, computer proficiency
- Proficiency in MS Office reporting
- Consultative sales
- Employee training
- Staff scheduling
Certification
IATA certificates, Amadeus system user (GDS system), Galileo
Languages
English, Fluent (4 out of 5)
French, Fluent (4 out of 5)
Kinyarwanda, First language
Timeline
Sales Coordinator
Aimbridge Hospitality
01.2026 - Current
Operations Manager
Courtyard by Marriott
03.2025 - Current
Night Auditor
Holiday Inn Express Hotel
11.2022 - 01.2025
Guest Service Representative
Courtyard by Marriott
06.2022 - 03.2025
Front Desk Associate
Staybridge Suite Hotel
10.2021 - 06.2022
Travel Consultant / Sales Manager
One World Travel and Tours
11.2018 - 08.2021
Bachelor of Business Administration - Human Resource Management
University of Rwanda
Awards
Best Guest Service Representative of the Year