Briana Tezeno
Spring,TX
Summary
Proven in enhancing customer loyalty and resolving disputes with empathy at QVC Call Center, I excel in customer service and problem-solving. Recognized for exceeding performance metrics, my critical thinking and client relations skills drive positive outcomes. Achievements include training peers and improving efficiency, showcasing my ability to adapt and succeed in dynamic environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
QVC Call Center
09.2021 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Amazon Stock
Amazon
02.2019 - 09.2021
- Assisted in training new hires on best practices for efficient block laying techniques and quality craftsmanship standards.
- Collaborated with construction team members to ensure seamless integration of masonry elements into overall building design.
- Supported project managers in meeting deadlines while maintaining high-quality results through proactive problem-solving skills when faced with unexpected challenges or delays.
- Enhanced energy efficiency in building designs through the accurate calculation and incorporation of insulation materials during block installation.
Education
No Degree - Nursing
Prairie View A&M University
Waller, TX05.2027
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Complaint Handling
- Client Relations
Timeline
Customer Service Representative
QVC Call Center
09.2021 - 04.2023
Amazon Stock
Amazon
02.2019 - 09.2021
No Degree - Nursing
Prairie View A&M University
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