RAISSA NGUENDI
Scrum Master
Charlotte,NC
Summary
Senior Scrum Master with extensive experience at Fidelity Investments, leading Agile transformation initiatives and achieving 90% sprint predictability. Proficient in Jira and Agile coaching, fostering cross-functional collaboration to enhance team performance. Delivered significant improvements in delivery metrics and stakeholder satisfaction through effective team management.
Overview
9
9
years of professional experience
Work History
Senior Scrum Master
Fidelity Investments
Durham, NC
11.2021 - 03.2024
- Led multiple Scrum teams to enhance digital solutions inregulated environs, achieving 90% sprint predictability and enhanced product quality.
- Facilitated all Agile ceremonies including PI Planning, Sprint Reviews, and Retrospectives, aligned delivery with business priorities and compliance objectives.
- Collaborated cross-functionally with legal, compliance and product teams to integrate SEC,FINRA and internal policy requirements to ensure regulatory alignment and audit readiness
- Identified and resolved systemic blockers, resulting in a 30% improvement in team velocity and reduced sprint rollover.
- Developed custom dashboards in Jira/Jira Align for real-time delivery metrics, improving stakeholder engagement and executive reporting.
- Spearheaded Agile maturity growth initiatives, leading to a 15% increase in stakeholder satisfaction based on quarterly surveys.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
Scrum Master
Innovarx Global Health
Charlotte, NC
12.2017 - 07.2021
- Drove Agile adoption across R&D and QA/RA teams developing digital pharmacy tools in a health-regulated landscape, ensuring compliance while promoting innovation.
- Facilitated Scrum framework ,sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Maintained 95% sprint delivery consistency and achieved a 90% team retention rate through inclusive leadership and conflict resolution.
- Coached Product Owners on backlog grooming and story slicing using INVEST and DoD criteria, increasing backlog readiness by 80%.
- Introduced Agile health checks and retrospectives to identify process gaps, resulting in a 25% reduction in sprint defects over 3 quarters.
- Established a Scrum Master Community of Practice that scaled Agile principles across the organization.
Scrum Master / Project Coordinator
Global Bridge Pharmaceuticals
Charlotte, NC
12.2014 - 10.2017
- Piloted Agile transformation in a pharma-tech startup, guiding teams from formation to sustained Agile delivery within 6 months, reducing project delays by 40%.
- Led hybrid Agile/Waterfall projects integrating software and compliance documentation, ensuring alignment with FDA standards.
- Implemented project tracking through Jira and Confluence, enabling transparent stakeholder updates and faster decision-making cycles.
- Collaborated across QA, R&D, and IT to remove delivery bottlenecks and ensure cross-functional alignment.
Education
Master - Law
American University
Washington, DCBachelor - Law
University of SOA
YaoundeSkills
- Servant leadership
- Agile coaching
- Team facilitation
- Cross-functional collaboration
- Jira, Confluence
- PI Planning
- Scrum, SAFe, Kanban
- Agile metrics reporting
- Agile delivery and regulatory compliance
- Release management
- Backlog management
- Risk identification
- Team facilitation
- Conflict resolution
- Continuous improvement
- Retrospective analysis
- User story creation
- Software development lifecycle
Certification
- Professional Scrum Master I (PSM I) Scrum.org
- Leading SAFe Agilist 6.0 Scaled Agile
- Scrum@Scale Practitioner Scrum Inc.
- ICAgile Certified Agile Team Facilitator (ICP-ATF)
- Certified Agility Health Facilitator (AHF)
Work Type
Full TimeContract WorkWork Location
RemoteHybridOn-SiteTimeline
Senior Scrum Master
Fidelity Investments
11.2021 - 03.2024
Scrum Master
Innovarx Global Health
12.2017 - 07.2021
Scrum Master / Project Coordinator
Global Bridge Pharmaceuticals
12.2014 - 10.2017
Master - Law
American University
Bachelor - Law
University of SOA
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