Raiven Hall
Houston
Summary
Achieved high levels of customer satisfaction through dedicated service and support. Enhanced profitability by building and maintaining strong professional relationships. Delivered quality service that consistently met customer needs and expectations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
VXI global solutions
02.2024 - Current
- Answering inbound phone calls and making outbound calls regarding customer questions/inquiries.
- Evaluating customer’s account information to assess current issues and determine potential solutions.
- Educating customers about billing, payment processing, and support policies and procedures.
- Recorded actions taken, issues resolved, and customer information to effectively manage customer accounts.
Customer Service Agent
EA Telecom
11.2021 - 01.2024
- Handling high volume of inbound calls to responding to customer inquiries regarding products and services.
- Answering customer’s questions about service status and/or the status of their orders and deliveries.
- Maintained customer accounts and provide customers with information on their account statuses.
- Recorded actions taken, issues resolved, and customer information to effectively manage customer accounts.
Education
high school diploma - undefined
Shadow Creek High school
Pearland, Tx01.2021
Skills
- Excellent Customer Service
- Oral & Written Communication
- Multi-tasking Abilities
- Inbound & Outbound Calls
- Issue & Complaint Resolution
- Data Entry & Maintenance
- Active Listening Skills
- Microsoft Office Expertise
- Call Center Operations
- Work Task Prioritization
Timeline
Customer Service Representative
VXI global solutions
02.2024 - Current
Customer Service Agent
EA Telecom
11.2021 - 01.2024
high school diploma - undefined
Shadow Creek High school