Raiza Joy Bernardo
San Antonio,TX
Summary
Results-driven professional with extensive experience in store operations and team leadership. Skilled in implementing process improvements and ensuring compliance, contributing to high standards of customer service and safety within the workplace.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Goat Wrangler
Goat Shenanigans
San Antonio, TX
09.2025 - Current
- Oversaw daily operations of goat handling and care, ensuring animal welfare and safety standards.
- Developed training programs for new staff on goat management techniques and best practices.
- Implemented feeding schedules, optimizing nutrition plans to enhance goat health and productivity.
- Coordinated events and activities involving goats, enhancing visitor engagement and educational experiences.
Key Carrier
TJX Companies
San Antonio, TX
11.2021 - Current
- Trained and mentored staff on operational procedures and loss prevention techniques.
- Oversaw inventory management, ensuring accuracy and efficiency in stock levels.
- Implemented process improvements that streamlined workflow and reduced operational delays.
- Led team in executing store merchandising strategies to enhance customer experience.
- Ensured compliance with company policies during daily operations and customer interactions.
- Conducted regular audits to maintain high standards of store presentation and safety protocols.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Demonstrated exceptional leadership qualities by motivating team members toward shared objectives while maintaining high morale levels among staff.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Private Tutor
Self-employed
Manila, Philippines
01.2019 - 07.2021
- Developed personalized lesson plans to enhance student understanding and engagement.
- Assessed individual learning styles to tailor instruction methods effectively.
- Implemented progress tracking systems to monitor student performance and outcomes.
- Provided one-on-one mentoring to support academic growth and confidence.
Education
No Degree - Pharmacy
Our Lady of Fatima University
Manila, Philippines05-2023
Skills
- Store operations
- Microsoft Office
- Training and mentoring
- Store maintenance
- Operational oversight
- Customer service
- Inventory control
- Safety compliance
- Time management
- Task management
- Customer engagement
- Excellent communication
Languages
Spanish
Limited Working
English
Native or Bilingual
Filipino
Native or Bilingual
Interests
- Gardening
- Outdoor Recreation
- Volunteering
- Hiking
- Running
- Pilates
- Music
- Photography
- Baking
Timeline
Goat Wrangler
Goat Shenanigans
09.2025 - Current
Key Carrier
TJX Companies
11.2021 - Current
Private Tutor
Self-employed
01.2019 - 07.2021
No Degree - Pharmacy
Our Lady of Fatima University