Raj Davis
Pittsburgh,PA
Summary
Hardworking individual who loves fast paced high volume environments. Strengths in office support, warehouse work, and customer service. Good oral and written communication skills, self-motivated, team player, and can work independently. Computer literate.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Peoples Natural Gas
03.2020 - 10.2020
- Learned two complex database systems to take calls of all types
- Took emergency calls, made payment arrangements, troubleshooted website issues for customers, answered questions about gas related issues, etc
- We handled many varieties of calls as the face of the company
- Scored no lower than 92% on all Quality Assurance Reports and most of them were 95% and higher
- I even received a few 100% monitors and had customers call in kudos for me which meant I gave them great customer service
- Was always on time
Customer Service Representative
Alorica
06.2019 - 10.2019
- Provided excellent customer service to AEP Ohio electric company customer who had accounts scheduled for termination
- Calmly and patiently worked with stressed customers to make payment arrangements or give extensions on overdue bills to stop shut-off
HBC Specialist/Cashier
Kuhn’s Market
07.2017 - 06.2019
- Provided excellent customer service to Kuhn’s Market customers as a cashier
- Handled hundreds of dollars a day
- Stocked shelves in my own department which was the health and beauty care department
- Worked fast and hard to make sure the shelves looked nice and organized for the customers
Education
Some College (No Degree) -
Southern New Hampshire University
OnlineSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Peoples Natural Gas
03.2020 - 10.2020
Customer Service Representative
Alorica
06.2019 - 10.2019
HBC Specialist/Cashier
Kuhn’s Market
07.2017 - 06.2019
Some College (No Degree) -
Southern New Hampshire University
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