Raj Persaud
Floral Park,NY
Summary
Senior Branch Manager with over 20 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
Work History
Business Development Manager
Bank Of America
02.2022 - Current
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Reached out to potential customers via telephone, email and in-person inquiries
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
Branch Manager
Investors Bank
03.2017 - 04.2021
- Increased overall annual sales by incorporating several quality process improvements within the branch
- Reviewed and edited loan agreements to promote efficiency and accuracy
- Increased new bank relationships within local community by execution of quarterly promotions
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations
- Maintains and develops working relationships by effectively responding to customer needs, resolving inquiries/ complaints in a positive, professional and timely manner as outlined in Bank policies and procedures
- Responsible for the growth of $7M book of business through developing trusted relationships, maximizing up-sell/cross-sell opportunities and driving retention rates
- Emphasis on consistent annual growth across all accounts, identifying revenue opportunities through analysis of sales data, working with internal partners to increase funnel conversion, guide product expansion, improve the customer experience, and resolve issues as an expert for the products, technology platform and services, while keeping up with industry-wide competitive trends
- Directly responsible for 91% growth in revenue 2020 YOY; tracking 20% growth in 2021
Branch Manager
Santander Bank
04.2013 - 06.2015
- Supervised planning, execution, and completion of projects, while looking out for issues and resolving them, thereby completing the project without delay
- Ensured open communication lines between departments during ongoing projects
- Kept up to date on project progress and monitored team efficiency
- Recommended loan approvals and denials based on customer loan application reviews
- Responsible for managing the day-to-day account relationship with over 125 specialty wholesale and display market accounts, totaling $4M annual gross sales
- Emphasis on consistent annual growth across all accounts, identifying revenue opportunities through analysis of sales data, managing account specific inventory and demand, generating trend analyses, driving specific category growth, and leveraging market knowledge and experience to maximize brand exposure and profitability for Macmillan titles through collaboration with all publishing divisions
- Personally responsible for double-digit growth YOY; on track for at least 10% growth in 2019
Education
Master’s of Business - Administration
Monroe College
Bachelor’s of Science - Economics
Queens College
Skills
- Operational Reporting
- Risk Assessment
- Decision Making
- Relationship Building
Additional Information
- CERTIFICATES & ACHIEVEMENTS_____ ______ , Santander Bank Top Performer Award - 2013 to 2017, , New York State Life & Health License NASD 6 & 63 License New York Notary Public
Timeline
Business Development Manager
Bank Of America
02.2022 - Current
Branch Manager
Investors Bank
03.2017 - 04.2021
Branch Manager
Santander Bank
04.2013 - 06.2015
Master’s of Business - Administration
Monroe College
Bachelor’s of Science - Economics
Queens College
Similar Profiles
Nicholas ShakanNicholas Shakan
Vice President, Portfolio Manager at Bank of America Private BankVice President, Portfolio Manager at Bank of America Private Bank
AUSTIN MONREALAUSTIN MONREAL
Relationship Banker at Bank of AmericaRelationship Banker at Bank of America
Andre S. ElphicAndre S. Elphic
Financial Center Assistant Manager at Bank of AmericaFinancial Center Assistant Manager at Bank of America
Andrew LabanceAndrew Labance
Financial Analyst at NATIONS BANK/ BANK OF AMERICAFinancial Analyst at NATIONS BANK/ BANK OF AMERICA
Caroline TurnerCaroline Turner
Camp Counselor at Pierce Country Day CampCamp Counselor at Pierce Country Day Camp