Listening Music, Reading, Travelling
Rajen Chettri
Darjeeling,West Bengal
Summary
Experience in Laundry & Housekeeping
professional with over 9 years of experience in luxury hotels and pre-opening teams.
Proven ability to supervise laundry and housekeeping operations, manage staff, handle high-volume linen and uniform processing, and maintain international hygiene and safety standards. Physically fit, disciplined, and well-suited for any working environments and long duty hours.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Laundry and Housekeeping Executive
ACCOR GROUP Novotel
01.2025 - Current
- Fostered enduring client relationships by consistently delivering exceptional products and services.
- Amplified customer satisfaction through refining communication pathways and expediting response times.
- Formulated creative solutions addressing complex challenges, driving improved organizational performance.
- Coached junior staff members for enhanced career progression, shaping future leaders in organization.
Laundry and Housekeeping Supervisor
Taj by Vivanta
11.2022 - 12.2024
- Delegated housekeeping staff to specific shifts and room blocks according to abilities and daily requirements.
- Executed regular room inspections to ensure adherence to housekeeping standards.
- Procured housekeeping supplies and guest toiletries.
- Analyzed guest complaints and addressed issues to enhance customer satisfaction and build trust.
laundry in-charge
Courtyard By Marriott
01.2019 - 11.2022
- Pre-opening team member
laundry valet
Grand Hyatt
01.2018 - 12.2018
- Pre-opening team member
Press men
Radisson Blu
04.2017 - 12.2017
laundry associate
Marriott
01.2017 - 03.2017
- Pre-Opening Team Member
housekeeping OJT trainee (room attendant)
Crown Plaza Hotel
10.2015 - 01.2015
Education
10th - undefined
Darjeeling Government high school
Darjeeling, India12 class - undefined
National Institute of Open School
IndiaDiploma - Hotel Management
Skills
- Desk handling
- Equipment’s handling
- Operational works
- Computer knowledge
- Guest servicing
- Multi-Task/Hard working
- Good in motivation personal creating healthy working environment
- Coordinate with the front desk and engineering to assure proper maintenance cleaning of guest rooms
- Inventory knowledge
- Floor and Public area handling
- Inspected guestrooms, public areas, and back-of-house areas to ensure they meet quality standards
- Investigated guest complaints and resolved issues in a professional and timely
- Develaped and maintained excellent relationships with vendors and suppliers
Interests
DUTIES AND RESPONSIBILITY:
- Reporting to Housekeeping manager with all the month end reports.
- Handling guest complains as well as staff complains.
- Maintain extra cleaning schedule to keep the area in shape.
- Maintain monthly inventory of linen supplies.
- Control of all keys of the assigned floor.
- Training and taking briefing for juniors.
- Supervision public area.
- Made snag reports of all floors/ laundry and public areas.
- Made the duty roaster & set the staffing in all areas.
- Makes recommendations to improve service and ensure more efficient operation.
Additional Information
Reference available upon request
Timeline
Laundry and Housekeeping Executive
ACCOR GROUP Novotel
01.2025 - Current
Laundry and Housekeeping Supervisor
Taj by Vivanta
11.2022 - 12.2024
laundry in-charge
Courtyard By Marriott
01.2019 - 11.2022
laundry valet
Grand Hyatt
01.2018 - 12.2018
Press men
Radisson Blu
04.2017 - 12.2017
laundry associate
Marriott
01.2017 - 03.2017
housekeeping OJT trainee (room attendant)
Crown Plaza Hotel
10.2015 - 01.2015
10th - undefined
Darjeeling Government high school
12 class - undefined
National Institute of Open School