Shena Fowler
Niles,MI
Summary
Dependable and customer-focused hospitality professional with over five years of hotel experience in front desk operations, housekeeping, and laundry services. Expertise includes cross-training in multiple departments, such as night audit and executive housekeeping support, ensuring seamless operations and enhanced guest satisfaction. Recognized for exceptional attendance, adaptability to varying shifts, and a friendly, outgoing demeanor that fosters positive guest interactions. Committed to delivering outstanding service and contributing to a welcoming atmosphere in every guest encounter.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk / Laundry Attendant / Executive Housekeeping Support
Aimbridge Hospitality
06.2023 - Current
- Handle guest check-ins, check-outs, reservations, and customer inquiries - Support housekeeping operations including room inspections and executive housekeeping assistance - Operate hotel laundry services while maintaining cleanliness standards - Assist multiple departments as needed to support daily hotel operations - Recognized for reliability, punctuality, and teamwork
Front Desk Associate / Laundry
Aimbridge Hospitality
12.2021 - Current
- Provide professional guest service at the front desk - Assist with laundry operations and hotel cleanliness standards - Support smooth daily operations during busy shifts
Front Desk Clerk / Night Audit (Cross-Trained)
Hilton Garden Inn
03.2020 - 12.2021
- Served as front desk agent managing guest services and reservations - Cross-trained as night auditor - Worked extended and double shifts as needed - Assisted food and beverage service and housekeeping leadership
Education
Some College - Basic Studies
Southwestern College
High School Diploma - undefined
Edwardsburg High School
Edwardsburg, MISkills
- Front Desk Operations
- Guest Services & Customer Service
- Housekeeping & Executive Housekeeping Support
- Laundry management
- Night Audit (Cross-Trained)
- Cash transaction processing
- Cleaning & Commercial Cleaning
- Supervisory Support
- Experienced in Microsoft Word
- Consistent attendance
- Workplace cleanliness
Certification
Valid Driver’s License
Timeline
Front Desk / Laundry Attendant / Executive Housekeeping Support
Aimbridge Hospitality
06.2023 - Current
Front Desk Associate / Laundry
Aimbridge Hospitality
12.2021 - Current
Front Desk Clerk / Night Audit (Cross-Trained)
Hilton Garden Inn
03.2020 - 12.2021
High School Diploma - undefined
Edwardsburg High School
Some College - Basic Studies
Southwestern College