Tiffany Cole
1411 Yakima Ave South,WA
Summary
Dynamic hospitality professional with extensive experience at excelling in guest services and front desk management. Proven problem-solver with strong cash handling skills, enhancing guest satisfaction through personalized service. Adept at training staff and maintaining operational efficiency, ensuring seamless experiences for all visitors. Detail-oriented and committed to excellence in service delivery.
Overview
29
29
years of professional experience
Work History
Housekeeping and Laundry Attendant
La Quinta
SeaTac, WA
03.2022 - 11.2025
- Maintained cleanliness and organization of guest rooms to enhance visitor satisfaction
- Operated industrial laundry equipment to ensure efficient processing of linens and towels
- Implemented effective inventory management for cleaning supplies and linen stock
- Trained new staff on housekeeping protocols and safety procedures
- Collaborated with front desk staff to address guest requests promptly
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Upheld strict confidentiality regarding sensitive information encountered during the course of duty, including guest personal belongings left unattended in their rooms.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Sorted, laundered and put away various laundry items.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Front Desk Night Auditor
La Quinta
SeaTac, WA
03.2022 - 08.2025
- Processed guest check-ins and check-outs efficiently, ensuring seamless transitions during night operations.
- Managed financial transactions, balancing cash drawers and performing nightly audits with accuracy.
- Responded to guest inquiries and resolved issues promptly, enhancing overall customer satisfaction.
- Maintained security protocols, monitoring premises and addressing any safety concerns during shifts.
- Compiled daily financial reports, documenting revenue and discrepancies for management review.
- Assisted in training new staff members on front desk procedures and company policies.
- Coordinated with housekeeping and maintenance teams to ensure guest rooms met quality standards overnight.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Conducted nightly audits of financial transactions, verifying accuracy and identifying discrepancies.
- Managed front desk operations during night shifts, ensuring seamless guest check-ins and check-outs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
Construction Housekeeping
JnJ Construction Co
Tacoma, WA
02.2022 - 03.2022
- Maintained cleanliness and organization of construction sites to enhance safety and efficiency.
- Assisted in waste management by properly disposing of materials according to safety regulations.
- Collaborated with team members to ensure timely completion of housekeeping tasks during projects.
- Inspected work areas for potential hazards, reporting issues to supervisors for immediate action.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Receptionist Administrator
Special Services
Compton, CA
08.1996 - 02.2018
- Managed front desk operations, ensuring efficient visitor reception and professional communication.
- Coordinated appointment scheduling and maintained calendar for multiple executives.
- Processed incoming calls and directed inquiries to appropriate departments promptly.
- Maintained accurate filing systems and updated client records using digital management tools.
- Oversaw inventory management of office supplies, ensuring availability without overstocking.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Education
High School Diploma -
Duke Ellington HS
Los Angeles, CASkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Credit and cash payments
- Guest relations
- Hospitality service expertise
- Guest accommodations
- Listening skills
- Administrative skills
- Reservation systems
- Front desk management
- Microsoft office
- Housekeeping
- Administrative support
- POS systems
- Clerical duties
- File management
- Registration processing
- Training and mentoring
- Conflict and issue documentation
- Conflict management
- Payment oversight
- Computer skills
- Problem-solving
- Detail-oriented
- Phone and email etiquette
- Teamwork and collaboration
- Customer service management
Timeline
Housekeeping and Laundry Attendant
La Quinta
03.2022 - 11.2025
Front Desk Night Auditor
La Quinta
03.2022 - 08.2025
Construction Housekeeping
JnJ Construction Co
02.2022 - 03.2022
Receptionist Administrator
Special Services
08.1996 - 02.2018
High School Diploma -
Duke Ellington HS