Rajesh Mary Swaminathan
Windsor,CO
Summary
Experienced and highly skilled network professional with a strong foundation in network design, implementation, and maintenance. Demonstrated success in delivering robust network solutions and optimizing performance. Committed to fostering effective team collaboration and adapting to evolving project needs. Proficient in troubleshooting, network security, and infrastructure management to ensure reliable and secure connectivity.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Network Specialist
HCL America
04.2018 - Current
- Install, configure and maintain network services, equipment and devices onsite
- Responsible for client network requirement study, design and implementing solution across clients onsite and global sites
- Troubleshoot client day to day Network operational issue onsite
- All issues are registered in Service Now (Ticket management system) and prioritized with a category as Major Incident, Priority 1, Priority 2, Priority 3 and Priority 4
- Responsible for network design, planning and implementation
- Performing LAN refresh by replacing EOL (End of life) devices
- Performing upgrades Cisco router/switches and wireless controllers to the standard version
- Performing Network standardization as per customer requirement
- Remediating vulnerable by patching cisco routers, switches and firewalls by keeping updated
- Manage and support secure wireless LAN infrastructure
- Tools like prime and WCS are used for planning, reporting and troubleshooting the wireless LAN
- Analyzing and proactively identifying issues and anomaly in the network with tools like solar winds and AKIPS
- Coordinating with vendor for any outages and MPLS WAN infrastructure
- Responsible for planning, communicating, and executing any changes in the network environment by following the client's change management process
- Conduct periodic reviews with teams
- Weekly and monthly status reports to higher management
- Participate in business meetings with various stake holders
- Take corrective actions based on the customer satisfaction surveys
Lead Administrator
Wipro Technologies Pvt Ltd
03.2012 - 04.2018
- Involved in technical troubleshooting & implementing changes in the complex networks using Cisco router, switches and firewall (ASA, Palo Alto and Checkpoint), F5 Load balancer
- Responsible for network design, planning and implementation
- Performing LAN refresh by replacing EOL devices
- Performing Network standardization as per customer requirement
- Remediating vulnerable by patching cisco routers, switches and firewalls by keeping updated
- Responsible for Vendor Management and people management
- Drives day to day operations and work plan allocation/management
- Performing upgrades Cisco router/switches and wireless controllers to the standard version
- Conduct periodic reviews with teams
- Weekly and monthly status reports to higher management
- Participate in business meetings with various stake holders
- Take corrective actions based on the customer satisfaction surveys
- Handled escalation issues by provided RCA for the cause
- Led network security operation team consisting of 12 members
- Primary escalation point for customer escalation regarding work assignments, implementation issues and troubleshooting
- Created and maintained standard process documents used by all team members
Network Engineer
AT&T Communication Services India Pvt. Ltd.
08.2009 - 03.2012
- Provide Tier 2 Break Fix Network support
- Technical troubleshooting & implementing changes in the complex networks using Cisco, Checkpoint, F5 & Juniper devices
- Receive and work on managed break/fix requests and work with higher resolver Group/vendors as appropriate
- Daily responsibilities include working and updating tickets, assigning severity, participating in customer calls, prioritizing work accordingly, collaborating, and assisting other technicians with issues
- Communicate highly technical information to both technical and non-technical users
- Played role of focal to several accounts and involved in project transition
- Taken the ownership in driving the team smoothly for new network environment
- Handled escalation issues by providing right solution
- Providing customer satisfaction and explaining where exactly issue has gone wrong
Network Administrator & Technical Consultant
Rooman Technologies Pvt. Ltd.
01.2006 - 06.2009
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Monitored system performance and responded to alerts.
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
- Improved employee satisfaction by promptly addressing technology-related concerns raised during periodic performance evaluations.
Education
B.Tech - Computer Science and Information Technology
Rajeev Gandhi Memorial College of Engineering
Nandyal, Andhra Pradesh, India01.2005
Skills
- Network architecture design
- Implementing Cisco Routers and switches
- Implementing Wireless Access Points
- Network Installation, Configuration and Administration
- Configuring Site to Site VPN
- Cisco ACS Administration
- Upgrading IOS Images
- Implementing Routing Protocols (RIP, IGRP, OSPF, EIGRP)
- Implementing VLAN, Vxlan and eVPN
- Implementing Gateway Load Balancing (HSRP, VRRP, GLBP)
- Configured Cisco/Aruba/Juniper Switches and routers
- Configured Cisco/Aruba Wireless Controllers
- Configuring and Managing Cisco Prime and Aruba airwave
- Configuring and Troubleshooting Cisco ASA/Fortinet/Palo Alto Firewalls
- Switching technologies mastery
Certification
- CCNA (Cisco Certified Network Associate)
- CCNP (Cisco Certified Network Professional)
Timeline
Senior Network Specialist
HCL America
04.2018 - Current
Lead Administrator
Wipro Technologies Pvt Ltd
03.2012 - 04.2018
Network Engineer
AT&T Communication Services India Pvt. Ltd.
08.2009 - 03.2012
Network Administrator & Technical Consultant
Rooman Technologies Pvt. Ltd.
01.2006 - 06.2009
B.Tech - Computer Science and Information Technology
Rajeev Gandhi Memorial College of Engineering
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