Summary
Work History
Education
Certification
Skills
Generic

RAJESH PANDA

Director/Sr Manager, Program Management
San Francisco,CA

Summary

Technically inclined, data driven, big thinker, seasoned IT & Operations professional and collaborator with 15+ years experience devoted to program management, client engagement, professional services, product/project delivery and technology management. 15+ years as a Program Manager and leader. In-depth knowledge of SDLC processes, agile framework, product life cycle, change and issue management, customer success and operational excellence. Proficient at multitasking with a proven track record for being highly efficient at building PMO, leading program management teams driving technical and business programs and managing complex cross-functional programs. Participated in strategic planning, contributed to the organization by employing in-depth knowledge of program management and operational excellence. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Work History

Leader (Sr Manager)

Western Union
San Francisco, CA
05.2019 - 12.2020
  • Built & scaled global PMO (of size 3+) for the Marketing (Customer engagement) Retention unit.
  • The unit has Go-To-Market, Analytics, Outreach and Incubator (Test & Learn) teams which markets to acquired retail & digital customers of WU.
  • Product management & delivery of features related to Engagement & Privacy on WU platform (Web & App) which positively impacted revenue growth by $ 2-3 Mn.
  • Scaled PMO from low to high maturity level by implementing governance model, robust intake process, PMO related KPIs, mentoring & coaching the team which gave better predictability of project outcomes and drove operational excellence.
  • Partnered with teams in selection, negotiation & planning of Loyalty and Enterprise Messaging platform (Salesforce) vendors & implementation which generated a cost savings of $10 Mn over 3 years.
  • Collaborated with cross-functional teams (IT, Product, Privacy, Data science) to roll-out Analytics Dashboard (Tableau, Power BI), Machine learning models, product features (Loyalty & WU platforms) which positively impacted KPIs.
  • Established strong financial governance by streamlining budget management process (Budget ~$20 Mn).

Sr Consultant

Fair Isaac Corporation
San Francisco, CA
05.2018 - 05.2019
  • Program management, client interfacing & technical delivery of product implementations & enhancements of a Telco account.
  • Engaged in all aspects of program management including managed services projects for FICO implemented products for clients which improved confidence of the client in product/project delivery.

Sr Program Manager

IPG Mediabrands
San Francisco, CA
03.2015 - 03.2018
  • Led programs, oversaw portfolio and project planning for big data and data intensive programs.
  • Assessed and managed risks to ensure smooth project execution.
  • Managed project of a global rollout of a multiple enterprise analytics platform in the AdTech space.
  • Managed rollout of internal web analytical self-serve products, which had API calls to social and analytics platforms such as Facebook post/page insights, DCM Reporting, Twitter Gnip, Google Analytics, Google DCM etc.
  • Using AWS cloud and microservices architecture which reduced cost and reduced delay in data availability to users.
  • Streamlined rollout of BI product i.e., audience measurement platform (TV, digital, and survey-related data) using S3 and Redshift in AWS which resulted in positive impact to deliverability of downstream AdTech projects to Fortune 500 clients.
  • Managed portfolio of reporting projects focused on reporting & analytics platforms such as Tableau and Alteryx.

Director

IGEA Software
San Rafael, CA
04.2014 - 11.2014
  • Product & Program Management Led product management team & post-sales implementation engagements to deploy and onboard IGEA Software’s cloud-based home healthcare platform for major clients in North America.
  • Led global product team (of size 3+) through product lifecycle of healthcare SaaS products.
  • Road-mapped and managed integration of telephony with healthcare SaaS products which resulted in improved CSAT of existing clients.

Sr Manager

Sparta Consulting
San Francisco, Austin, CA, TX
06.2011 - 10.2013
  • Led implementation projects of clients and product management of customer engagement web product.
  • Streamlined and stabilized application managed services (AMS) engagement (based on Information Technology Infrastructure Library/ITIL) for SAP, Salesforce, web applications, ServiceNow (for Service Desk) for clients.
  • Participated in SAP implementation projects and system integration with non-SAP applications/products.
  • Played the role of Scrum Master and product owner of SAP certified customer engagement web product for utilities vertical of Sparta Consulting.
  • Led technical product management of Sparta Consulting’s Customer Online Solution (COS) product, part of the Sparta Utilities North America Solution (SUNAS) business technology suite, which resulted in increased business from utility company clients.

Sr Project Manager

E*TRADE Financial
05.2008 - 03.2011

Sr Technical Project Manager

Exilant Technologies
06.2007 - 05.2008

Technical Project Manager

Infosys Technologies
03.1999 - 06.2007

Education

MS - Software Management (Product management

Carnegie Mellon University

MBA - Finance and Systems

Xavier Institute of Management

Bachelor of Engineering (BE) - Mechanical Engineering

National Institute of Technology (NIT)

Certification

PMP (Project management Professional)

Skills

Program Planning & Execution (Aligning strategic goals with tactical plans)

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RAJESH PANDADirector/Sr Manager, Program Management