Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rajianique King

Houston

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Liberty Mutual
03.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided primary customer support to internal and external customers.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Licensed Insurance Sales Agent

Allstate Corp
04.2021 - 01.2024
  • Assisted clients in selecting appropriate coverage options for their needs.
  • Developed a customer service strategy to ensure the highest level of satisfaction.
  • Processed applications and paperwork related to policy issuance or renewal.
  • Resolved customer inquiries and complaints in a timely manner.
  • Built relationships with existing clients by providing exceptional service.
  • Advised clients on coverage amounts needed based on individual circumstances.
  • Reviewed insurance policies periodically to make sure they meet customer needs.
  • Identified cross-selling opportunities among existing customers.
  • Upsold products to policyholders and potential new clients.
  • Rewrote and reinstated insurance policies, following underwriting and business rules.
  • Exceeded assigned sales and retention targets each quarter by upselling insurance products.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Provided guidance about different types of insurance products available.

Sales Agent

Teleperformance
05.2018 - 09.2020
  • Responsible for selling Apple products, and also responsible for routing calls to the correct department.
  • Resolved customer complaints promptly and effectively.
  • Monitored industry news, developments, and trends related to our products and services.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Help assist customers with placing orders.
  • Processed orders through company system and coordinated product deliveries.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Adhered to company initiatives and achieved established goals.
  • Achieving individual and team sales goals through the use of customer focused engagement strategies
  • Helped change customers account information
  • Set up returns on orders (return for refund to payment method or return for replacement)
  • Responsible for setting up investigations for needed orders

Technical Support Representative

Iqor
10.2017 - 03.2018
  • Troubleshot customer inquiries related to software and hardware issues.
  • Assisted customers with installation of new hardware and software applications.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Recommended upgrades or additional features that could enhance user experience.
  • Utilized remote access tools to connect remotely with customers' systems when necessary.
  • Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Served as first point of contact for incoming technical service calls and emails.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Supported customers with online billing, access and account issues.
  • Scheduled appointments for customers that needed a technicians

Education

Associate of Arts - Nursing

Hinds Community College
Raymond, MS
05.2017

High School Diploma -

Enterprise High School
Enterprise, MS
05.2014

Skills

  • Asset Protection Expertise
  • Insurance Sales Strategy
  • Account Management
  • Microsoft Excel
  • Payment Processing
  • Microsoft Outlook
  • Follow-up skills
  • Scheduling
  • Call Management
  • Appointment Scheduling
  • Order Processing
  • Team Development
  • Documentation
  • Administrative Support
  • Microsoft PowerPoint
  • Data Collection
  • De-Escalation Techniques
  • Building rapport
  • Account Retention
  • Sales processing
  • Sales Quota Achievement
  • Product Knowledge
  • Customer Service
  • Customer Needs Assessment
  • Problem-solving
  • Active Listening
  • Multitasking
  • Teamwork
  • Negotiation
  • Public Speaking
  • Organization
  • Computer Skills
  • Data Entry
  • Customer Relations
  • Technical Support

Certification

  • Property and Casualty License for all 50 states

Timeline

Customer Service Representative

Liberty Mutual
03.2024 - Current

Licensed Insurance Sales Agent

Allstate Corp
04.2021 - 01.2024

Sales Agent

Teleperformance
05.2018 - 09.2020

Technical Support Representative

Iqor
10.2017 - 03.2018

Associate of Arts - Nursing

Hinds Community College

High School Diploma -

Enterprise High School

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Rajianique King