Rajiv Sharma

• Managed S/4 Hana implementation (Bluefield Implementation) using SNP approach.
• Manage the Full project Lifecycle including defining, planning, tracking and project completion.
• Manage day to day task execution, driving project progress in line with planned milestones.
• Manage cross functional teams responsible for delivering key projects deliverables, ensuring each deliverable is completed in time, budget, and project quality criteria. Managing the parallel tracks for Performance testing, Script Automation, BW redesign , ABAP Code review & redesign , fiori development and redesign.
• Manage positive relationships with all project stake holders including internal and external Clients.
• Managed cross functional teams to ensure all project milestones are completed. Managed unit testing, Functional testing, test script preparations, integration testing, cut over preparation schedule and go live preparations.
• Manage project costing including the P$L for several medium size projects.
• Develop role out plans, providing directions and planning upcoming deliveries. Develop and implement project metrics and manage all associated progress reporting.
• Provide regular project updates to stake holders around progress and issues, fielding questions and answering queries, managing expectations regarding all project requirements and deliverables.
• Acted as escalation point for All SAP related incidents and problem resolutions including providing technical expertise for resolving escalated issue.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Provided detailed project status updates to stakeholders and executive management.

• Executed responsibilities as SAP CRM lead at onsite, managed a team of 10 functional team and technical team members for CRM processes across multiple locations and worked on Business Process redesign and solution approach for Future State processes, working on multiple custom development related to the HTCM (Hi-tech channel management), fund management, global customer care
• Liaise with business stakeholders, providing expert functional consultancy to recommend SAP solutions via written papers, meetings
• Performed requirement gathering, coordination with the technical team, their subsequent development, testing.
• Resolving break fixes that contain configuration or technical changes in design and coordinating with different teams to ensure resolution of interface, process, system & performance-related issues in SAP System and Timely resolution of Defects raised related to Different projects and track these defects and close these in HP Quality Center/ALM and SOLMAN
• Owner for SAP system configuration and driving custom developments for user-specific requirements, Project planning & progress tracking; Status Reporting; Project Go-Live/Cutover planning
• Supporting CRM integration with ECC, BI, SAP Portal, EDI, and AMD’s custom recognition process
• Support and Manage Global customer care (Services) which include, call centers, RMAs, and ERMS (Email Response management system)
• Configuring and customizing the key capabilities of SAP CRM including the modules CRM Enterprise Service, Sales, Marketing, and channels IC Web Client and Channel Management
• Configuring Product master’s such as Product Hierarchies, Categories, Set Types, and Attributes and assigned the Product Master to responsible Sales Units
• Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
• Defining new Automation use cases Using Artificial Intelligence platforms like Nia and IAP Infosys Automation Platform which is Infosys Proprietary Tools
• Understanding Business needs and proposing new enhancements/improvements to the client

Project in SAP Consulting in CRM & SD Domain

· Unilever (CRM & Mobility Implementation) Since July 2015 to Jan 2016

· Kraft (Kraft Foods NA Support) Since Nov 2014 to July 2015

· T&L (CRM/O2C Implementation Project) July 2013 to Oct 2014

· P&G (CRM Implementation Project) March 2013 to June 2013

· McKesson (CRM implementation Project from March 2010 to Jan 2013.

SAP Consulting

Configuration: - Sales Organizational Structures, Customer and Material Master Data, Sales Process, Shipping and Billing, Pricing, Partner Determination, Incompletion Control, Copying Controls, Document Types, Output Determination, Data migration activities, Variant Configuration in pricing along with billing plan (Use of Characters, class, tables, dependencies, Configuration profile

• Managed functional specs to map the new requirements of the client and helped in cross-module functionalities and touchpoints
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.