RAJ KUMAR CHOORAKOTTAAYIL ROOPESH
Houston,United States
Summary
Reliable Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance work performance. Aiming to leverage my abilities to successfully fill the vacancy at your organization. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
17
17
years of professional experience
Work History
Office Executive
PERFECT TRAVELS LLC
Missouri City, TX, USA
07.2024 - Current
- Company Overview: Van Rental & Transportation Services
- Greeted and welcomed clients to the office, providing excellent customer service.
- Provided support to CEO by completing tasks assigned on time.
- Performed administrative duties such as filing paperwork, creating quotes, reports, entering data into databases.
- Handled complaints in a professional manner while resolving issues quickly and effectively.
- Monitored daily operations of the front office ensuring that all processes were running smoothly.
- Organized files according to office standards for easy retrieval when needed.
- Created presentations using Microsoft Office Suite applications including Word, Excel, PowerPoint.
- Maintained a professional appearance and demeanor at all times.
- Created fliers and invitations for conferences or special events.
- Established work procedures and schedules and kept track of Van maintenance.
- Promoting Advertisement with social media and communications platforms.
- Maintained accurate records of financial transactions including invoices, payments, receipts.
Assistant Manager (Sales & Marketing)
SPHEROS MOTHERSON THERMAL SYSTEMS LTD
Noida, India
01.2015 - 03.2024
- Company Overview: Bus and Coach A/C Manufacturers
- SPHEROS - WEBASTO HVAC GROUP COMPANY - GERMANY
- Utilized knowledge of company products and services to make recommendations and upsell products according to customer needs.
- Monitored sales performance to identify potential areas for improvement.
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction.
- Managed company sale orders, expenditures to meet budget and revenue targets.
- Prepared monthly sales reports and presented them to senior management.
- Prepared monthly sales forecasts based on projected sales target.
- Addressed and resolved client inquiries to foster superior standards of service.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Generated leads and followed up on customer inquiries.
- Created email lists and performed cold calls to communicate product information to customers.
- Prepared quotes and proposals for new and existing products.
- Generated detailed reports on weekly and monthly sales performance against established goals.
- Created and maintained relationships with clients to ensure satisfaction with products and services.
- Participated in weekly meetings with management team to review results from previous weeks' efforts.
- Followed up with customers after sales to gain feedback.
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
- Represented brand during special events, customer interactions and sales.
- Updated and expanded client databases within assigned territory.
- Attended industry events and conferences to attract potential customers and increase brand awareness.
Sales Executive
S. M. KANNAPPA AUTOMOBILES Pvt. Ltd
Bangalore, India
10.2007 - 01.2015
- Company Overview: Luxury Bus and Coach Manufacturers
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
- Provided efficient and courteous service to customers at all times.
- Identified ways to improve efficiency in operations and implemented process changes.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Developed departmental objectives, budgets, policies, procedures, and strategies.
- Generated leads and followed up on customer inquiries.
Education
Associate Degree - Industrial Engineering
Govt. Industrial Training Institute
Bangalore, India08.2007
High School -
Pandit Jawaharlal Nehru Memorial High School
Bangalore, India05.2004
Skills
- Office administration
- Document management
- Travel coordination
- Workflow optimization
- Financial tracking
- Workflow planning
- Budgeting expertise
- Customer relations
- Operations management
- Performance improvement
- Clear oral/written communication
- Customer service
- Relationship building
- Data entry
- Business development and planning
- Sales performance analysis
- Competitor analysis
- Market trends
- Brand promotion
- Product knowledge
- Price quote preparation
- Negotiation tactics
Overalltotalworkexperience
17 Years
Place
Houston, TX
Languages
- English
- Hindi
- Malayalam
- Tamil
- Telugu
- Kannada
Hobbies and Interests
- Driving
- Travelling
Disclaimer
I hereby declare that all information mentioned above is true, complete and correct to the best of my knowledge. I will make it my earnest endeavor to discharge competently and carefully the duties you may be pleased to entrust with me.
Activities
- Attended 2 days Seminar on Painting Knowledge & Color Scheme, GLASURIT (Mangalore BASF), 2009, Karnataka, India
- Attended 3 days Seminar on Sand Blasting & Surface Coating, PRISM COATINGS Ltd - (Bommasandra), 2010, Bangalore, India
- Participated & Maintained SPHEROS Exhibition Stall, BUS WORLD INDIA, 2015, Mumbai, India
- Participated & Maintained SPHEROS Exhibition Stall, BUS WORLD INDIA, 2016, Bangalore, India
- Participated & Maintained SPHEROS Exhibition Stall, PRAWAAS, 2017, Mumbai, India
- Participated & Maintained VALEO MOTHERSON Exhibition Stall, BUS WORLD INDIA, 2018, Bangalore, India
- Participated & Maintained VALEO MOTHERSON Exhibition Stall, PRAWAAS, 2019, Mumbai, India
- Participated & Maintained VALEO MOTHERSON Exhibition Stall, PRAWAAS, 2022, Hyderabad, India
- Participated & Maintained VALEO MOTHERSON Exhibition Stall, PASSENGER VEHICLE EXPO, 2023, Chennai, India
Personal Information
- Year of Birth: 1988
- Father's Name: Roopesh Kumar C.S
- Mother's Name: Rekha E.K
- Spouse's Name: Rincy T.D
- Marital Status: Married
Timeline
Office Executive
PERFECT TRAVELS LLC
07.2024 - Current
Assistant Manager (Sales & Marketing)
SPHEROS MOTHERSON THERMAL SYSTEMS LTD
01.2015 - 03.2024
Sales Executive
S. M. KANNAPPA AUTOMOBILES Pvt. Ltd
10.2007 - 01.2015
Associate Degree - Industrial Engineering
Govt. Industrial Training Institute
High School -
Pandit Jawaharlal Nehru Memorial High School
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