Raj'Onaeh Briggs
Paterson,NJ
Summary
Motivated customer service professional dedicated to ensuring customer satisfaction and contributing to company success. Proven ability to manage high volumes of inbound calls while maintaining positive relationships with customers. Skilled in utilizing CRM systems and possesses exceptional active listening and multitasking abilities. Reliable and experienced in account management environments, with a strong ability to present, communicate, and solve problems effectively. Works productively with diverse customers and their individual needs.
Overview
10
10
years of professional experience
Work History
Medical Secretary
Englewood Orthopedics
01.2021 - Current
- Answered phone calls and messages for 3-physicians in medical facility, scheduling appointments, and handling patient inquiries.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Prepared and processed patient referrals and transfer requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Enhanced office productivity by handling high volume of callers per day.
Patient Registrar.
Summit Medical Group
01.2015 - 01.2019
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Used EPIC to schedule and manage patient appointments.
- Verified medications, symptoms and other important patient information for entry into patient management system.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Scheduled 95+ daily appointments using computerized calendars.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
Education
Highschool Diploma -
Eastside Highschool
Skills
- Patient check-in
- Transcription
- Medicare/Medicaid
- Telephone Customer Support
- Customer Service
- EMR Updating
- Medical Records Management
- Insurance Verification
- Electronic Recordkeeping
- Payment Collection
- Medical Terminology
- Database Administration
- Patient Scheduling
- Clinical Support
- Medical terminology expertise
- Medical Office Management
- Strong organizational skills
- Administrative support experience
- HIPAA
- Critical thinking abilities
- Professional telephone etiquette
- Call Control
- Technical Support
- Quality Assurance
- Payment Processing
- Documentation And Reporting
- 125 WPM
- Customer Support
- Quality Assurance Controls
State
NJ
City
Paterson
Personal Information
Title: Customer service rep.
Timeline
Medical Secretary
Englewood Orthopedics
01.2021 - Current
Patient Registrar.
Summit Medical Group
01.2015 - 01.2019
Highschool Diploma -
Eastside Highschool