Rajya Shrestha
McKinney,TX
Summary
Experienced IT Support Specialist with 3+ years experience and Regularly providing maintenance to existing hardware and computer systems,
Installing and configuring new technology to be implemented by the company, such as hardware, operative systems, and programs or applications which carrying out findings and gathering the writing reports on the status of all software and hardware in the organization. Certified CompTIA Network+ with advanced knowledge of Windows Operating Systems.
Overview
1
1
Certification
Work History
IT Support Specialist
Orion IT
- Managing Active Directory, Group Policy, Map Drives and Files Servers
- Supporting Wi-Fi and Network problem to the end users
- Supporting outlook email, Mailbox Issues
- Experience in PC Imaging
- Daily end-user supporting remotely for password reset and network connectivity using Quick assist, Team viewer, Teams
- Experienced with MFA (Multi-Factor Authentication), SSPR (Self-Service Password Reset, Azure AD service
- Troubleshoot and resolve issues related to MS 365, Teams, Exchange
- Help for Outlook, OneDrive, SharePoint.
IT Support Specialist
Delta IT
- Helping with Active Directory, Exchange and some MS 365 customer
- Troubleshooting Network Printing Issue and Password reset to end user
- Providing support to end-users for Exchange, Mailbox, Outlook (email sending receiving issues) along with MS 365 Issues Teams and VolP, and telephone-related
- Service Provided to end user for Network connectivity support (Internet, Network drives, Printing)
- Helping very politely for aggressive customer
- Maintained and updated the company's antivirus and protection software.
Education
Associate Degree -
Tribhuvan University
01.2011
Skills
- Networking
- Active Directory
- Microsoft 365
- Exchange & Azure
Certification
- CompTIA Network+ Certified
- Microsoft Azure Certified (Fundamentals)
- Microsoft 365 Certified (Fundamentals)
- Google Technical Support (Fundamentals)
Timeline
IT Support Specialist
Orion IT
IT Support Specialist
Delta IT
Associate Degree -
Tribhuvan University
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