Rakecia Peterson
Orlando,FL
Summary
Results-driven professional seeking position as a Consumer Access Specialist. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Behavior Technician
Steps
Apopka , FL
07.2022 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior.
Observational Sitter -Non Bhv
Advent Health
Winter Garden, FL
04.2022 - Current
- Disinfected tools, equipment and surfaces between patients.
- Completed necessary reports and documentation on time and to specifications.
- Adhered to all resident lifting and safe lifting instructions and rules.
- Supported office operations by expertly handling administrative needs.
Commercial Service Admin- Hvac
One Stop Cooling And Heating
Winter Park, FL
03.2016 - 06.2022
- Supervised other staff and delegate responsibilities
- Keep records and and reports up to date
- Carry out clerical duties, including answering phones, scheduling appointments and processing documents.
- Process invoices and collect payments
- Process part orders and schedule pick up.
Customer Service Representative
Walgreens
Orlando, FL
06.2012 - 03.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and verifying health insurance.
Education
Bachelor of Arts - Business Administration
Strayer University
Orlando, FL09.2024
Skills
- Strong Work
- Dependable and detail oriented
- Ability to develop and implement policies and procedures
- Excellent problem-solving skills
- Customer service skills
- Positive attitude
- Critical Thinking
- Organizational Skills
Certification
CPR Certification
Timeline
Behavior Technician
Steps
07.2022 - Current
Observational Sitter -Non Bhv
Advent Health
04.2022 - Current
Commercial Service Admin- Hvac
One Stop Cooling And Heating
03.2016 - 06.2022
Customer Service Representative
Walgreens
06.2012 - 03.2016
Bachelor of Arts - Business Administration
Strayer University
CPR
BLS
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